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Stripe Payment Gateway Issues for Position and Display

This topic has 5 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

Tlp

Participant

February 27, 2025 at 11:59

Hello team,

I have added Stripe Payment Gateway in my WordPress Site with Express Checkout options like GPay/Apple Pay. But the issues is. I’m not getting all Stripe Options Enabled, also sometimes when I go to checkout page, it automatically start the payment tab even if I don’t have clicked on it. And the position of the payment option is also not correct. It should be below the other payment options.

I have added the login details for your test.

Video: https://www.awesomescreenshot.com/video/37071511?key=002cc59d5d703f8ea2984f6471c168f6

Please, contact administrator
for this information.

#435617 Copied Theme version: 9.4.7

4 Answers

Tlp

Participant

February 28, 2025 at 10:22

Hey there,

Please reply on my ticket as I have this position issue on live site and it’s affecting my users.

#435724 Copied

Luca Rossi

Support staff

February 28, 2025 at 10:48

Dear @Tlp,

Could you please clarify what you mean by a “displaying issue”? Upon checking, we can see that both Cards and Google Pay are displaying correctly:

(https://www.awesomescreenshot.com/image/53178472?key=efd00b5e2f1eb566571d996b3cb68a5b)

Kindly note that any issues related to third-party plugins should be directed to the respective plugin’s author. You can reach out to them via the following link: (https://woocommerce.com/my-account/create-a-ticket?select=18627). As these fall outside the scope of our standard support services, we are unable to assist further in this matter.

We appreciate your understanding.

Best regards,
8Theme Team

#435729 Copied

Tlp

Participant

February 28, 2025 at 11:20

Hello Team,

What I am trying to say is the option for Google Pay is appearing on top of the billing form. Where as the other options are displaying below the order amount and above pay button. So all payment options should be displayed there logically. Please refer the Snap
Snap: https://tinyurl.com/2c28pkxp

#435738 Copied

Luca Rossi

Support staff

March 1, 2025 at 11:00

Dear @Tlp,

Thank you for reaching out.

Unfortunately, there is no option to move the Google Pay button to that specific location. However, you may find the following solution helpful:

– https://wordpress.org/support/topic/moving-pay-with-link-and-google-pay-buttons-in-woocommerce-checkout/
– https://wordpress.org/support/topic/move-apple-google-pay-button-in-checkout/#post-16422682

We hope this helps! Please let us know if you need any further assistance.

Best regards,
8Theme Team

#435844 Copied
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