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Stripe Payment reloading on scroll and lose focus

This topic has 2 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

BoltKun

Participant

November 4, 2023 at 10:08

Hello,

on my website Woocommerce website, whenever anyone reaches checkout page, the Stripe Payment using Woopayment reloads by itself when the user scrolls the page or when he loses focus on Stripe inputs.

My shop is already used by customers and I dont remember having this bug when I released the shop 4 days ago. Yet, I did not update any plugin or code since then.

You can reproduce bug by going on my website https://star-market.fr and adding products to your cart, then reach checkout page. Please note that you must have a minimum amount in your cart to reach checkout, you can use postal code 68220 for the minimal command of 10€. You don’t need to proceed to payment to reproduce the bug.

The bug only happens on desktop and not on mobile.

I already tried to disable plugins and themes but it didnt solve it. Can you help me ?

#372541 Copied Theme version: 9.2.2 WooCommerce version: 6.3.2

1 Answer

Rose Tyler

Support staff

November 5, 2023 at 08:58

Hello, BoltKun,

Thank you for contacting us and for using XStore.

“I already tried to disable plugins and themes but it didnt solve it.” – in case the problem persists independently of activated theme, we would recommend testing with the default WooCommerce theme – Storefront, which means that the problem is not caused by our theme. We would recommend you contact WooCommerce plugin support or Stripe plugin support.

We hope this information is helpful.

Kind Regards,
8theme team

#372577 Copied
Tagged: payment focus loss solution, stripe payment wordpress, stripe reload on scroll, stripe woocommerce themes, woocommerce stripe integration, wordpress payment troubleshooting
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