This topic has 7 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler
Hi there,
my woocemerce checkout has stopped working with the xstore theme. I have reverted back to original theme and the checkout process works.
it has no link from the cart page. There should be a proceed to checkout link.
pls see private area
Hello, @Matt P,
Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Note: Please take the complete backup of your site first.
Regards 8Themes Team.
Thanks. what is the refund process for your theme?
Hello,
Please, read the refund policy – https://themeforest.net/page/customer_refund_policy, refund request can be submitted here – https://themeforest.net/refund_requests/new
Was your problem with checkout solved? Is there anything else we can help you with?
Regards
I have solved the initial problem, but checkout is still having issues. as Every payment type (paypal,paystack) gives the same error – “Unable to process payment try again “
Please temporarily switch XStore theme to Storefront (default WooCommerce theme – https://wordpress.org/themes/storefront/ ) and disable all plugins except for WooCommerce to see if that fixes the behavior.
If the problem is independent of the theme, you need to contact the support of WooCommerce.
Regards
Tagged: cart page, checkout, solve, stuck, woocommerce, wordpress themes
The issue related to '‘Stuck at cart page – no proceed to checkout’' has been successfully resolved, and the topic is now closed for further responses