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Stuck in Catalog Mode – No Add-to-Cart Buttons

This topic has 4 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Olga Barlow

sunland2

Participant

October 19, 2018 at 18:39

For some unexplained reason, with the last XStore upgrade, all our Add to Cart buttons are missing and our customers cannot order anything. It’s as if we have chosen to treat this ecommerce site as a Catalog site, but we haven’t done so and we haven’t made that choice in the XStore Theme Settings. We’re stumped.

Please log in with the following Administrator User credentials and help us resolve this issue quickly. We’ve temporarily placed the site in Maintenance Mode, so you have to log in before you’ll be able to access it. Thanks!

Please, contact administrator
for this information.

#201371 Copied Theme version: Version: 5.1 WooCommerce version: 3.4.7

3 Answers

Rose Tyler

Support staff

October 22, 2018 at 07:11

Hello,

Sorry for the delay due to the weekends.
As I can see, you have an outdated file in your child theme http://prntscr.com/l8ujhq Do you have the problem if parent theme activated on site? Have you tried to disable all 3rd party plugins?

Regards

#201398 Copied

sunland2

Participant

October 22, 2018 at 17:14

I removed the outdated child theme template, no change.

I’ve disabled all 3rd party plugins, everything except WooCommerce, Redux Framework and XStore Core, no change.

I activated XStore theme (thereby disabling the XStore Child theme), no change.

#201472 Copied

Olga Barlow

Support staff

October 22, 2018 at 18:10

Hello,

We have enabled the default WooCommerce theme Storefront and see the same situation https://gyazo.com/9cca5ef856a0f926510ea5cbd0ecf329 It means that it’s not related to our theme. Contact WooCommerce plugin support to fix the problem.

Regards

#201481 Copied
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