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Sub Category is not supported on Popular Titles Page

This topic has 14 replies, 3 voices, and was last updated 2 months, 4 weeks ago ago by Jack Richardson

Manish

Participant

September 17, 2024 at 12:27

When We are selecting the Subcatagory in Tabs as shown in image attached. The products are showing in Elementor but not on live site

Please, contact administrator
for this information.

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13 Answers

Manish

Participant

September 17, 2024 at 13:22

Products are visible in Elementor

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Manish

Participant

September 17, 2024 at 14:38

Please respond me asp , we are already stuck in development.

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Rose Tyler

Support staff

September 17, 2024 at 14:58

Hello, Manish,

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Additionally, it appears that your recent submission did not include any images. Unfortunately, without these attachments, we are unable to fully understand your request. Could you please provide a more detailed description of your issue, including screenshots and videos if possible? This will greatly assist us in addressing your concerns more effectively.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

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Manish

Participant

September 17, 2024 at 15:36

My Apologises for multiple reply. Issue is the products in “Popular Books this year” category is visible on Elementor but not on live Site. We have selected sub Categories. Image 1

Files is visible for topic creator and
support staff only.

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Manish

Participant

September 17, 2024 at 15:36

Image 2

Files is visible for topic creator and
support staff only.

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Manish

Participant

September 17, 2024 at 15:37

Image 3

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

September 17, 2024 at 15:38

Hello, Manish,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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Manish

Participant

September 18, 2024 at 06:53

PFA

Please contact administrator
for this information.

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Rose Tyler

Support staff

September 18, 2024 at 08:12

Hello, Manish,

We kindly request that you assign the administrator role to the user credentials you have provided to us.

Best Regards,
8Theme’s Team

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Manish

Participant

September 19, 2024 at 08:56

Done

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Jack Richardson

Support staff

September 19, 2024 at 11:05

Dear @Manish,

I hope this message finds you well. Upon reviewing the structure of your homepage, we have observed that you have incorporated three AJAX product tabs widgets, each containing only one tab. This configuration may not be the most effective for your intended display.

For a more streamlined presentation of multiple product carousels, we recommend utilizing the “Product Carousel” widget. This alternative will allow you to showcase your products more dynamically and can be customized to better meet your specific requirements.

We would appreciate your feedback on this suggestion or, if it aligns with your expectations, we encourage you to implement this solution on your homepage. Please feel free to reach out if you need any further assistance or clarification regarding the setup.

Best regards,
Jack Richardson
8Theme’s Team

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Manish

Participant

September 21, 2024 at 14:46

No Dear the Problem is still there. In Elementor it shows the product but not on live site. Is it possible to have a online meeting.

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Jack Richardson

Support staff

September 23, 2024 at 07:59

Dear @Manish,

I hope this message finds you well.

We regret to inform you that we are unable to facilitate an online meeting as our support services are exclusively provided through this website. We had previously suggested a solution to enhance the presentation of multiple product carousels, but we did not receive a response. Therefore, we would like to reiterate our recommendation.

For a more dynamic and tailored display of your products, we advise using the “Product Carousel” widget. Such widget is built from stretch so it contains only best techniques and code quality. This widget is designed to showcase your products effectively and can be customized to meet your specific needs.

Could you please confirm if you are able to implement the ‘Product Carousel’ widget on your homepage? Additionally, we would appreciate it if you could configure its settings to display products from a specific category only.

Thank you for your attention to this matter. We look forward to your response and are here to assist you with any further inquiries.

Best regards,
Jack Richardson
The 8Theme Team

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Tagged: customizing woocommerce, fix woocommerce issues, popular titles page, unsupported sub category, woocommerce templates, woocommerce troubleshooting, wordpress templates
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