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Sub category not displaying - by i-Visio

This topic has 10 replies, 4 voices, and was last updated 8 months, 1 weeks ago ago by Luca Rossi

i-Visio

Participant

May 2, 2023 at 11:54

Hi,

We have a category page : https://webdev.megabags.fr/marques/

It is supposed to display all the sub categories, it only displays 2 or 3. What do you think could be the issue ?

Thanks

Please, contact administrator
for this information.

#355124 Copied Theme version: 9.1.1 WooCommerce version: 7.6.0

9 Answers

Rose Tyler

Support staff

May 2, 2023 at 13:47

Hello, i-Visio,

Thank you for contacting us and for using XStore.

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Kind Regards,
8theme team

#355145 Copied

i-Visio

Participant

May 3, 2023 at 08:53

Hi, Nothing changed after we used storefront

#355244 Copied

Rose Tyler

Support staff

May 3, 2023 at 09:11

Hello, i-Visio,

Thank you for your response.

It appears that the situation is unrelated to our theme, so we would suggest that you reach out to the support team of the WooCommerce plugin for further assistance – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

#355251 Copied

i-Visio

Participant

May 4, 2023 at 09:31

It seems that the problem is when we add a product to a sub category, it does not get accounted for at the parent category…

How can we solve that ?

#355422 Copied

Rose Tyler

Support staff

May 4, 2023 at 10:40

Hello, i-Visio,

Thank you for your response.

We would be glad to help you with this question, however, the mentioned functionality is independent of our theme and it comes from WooCommerce plugin. We suggest that you contact WooCommerce support for further assistance.

Kind Regards,
8theme team

#355434 Copied

Sam

Participant

April 17, 2024 at 02:41

Sub categories not appears

Please contact administrator
for this information.

#391916 Copied

Luca Rossi

Support staff

April 17, 2024 at 04:48

Dear Sam,

We hope this message finds you well.

We kindly request that you create a new topic in our support forum, including your website’s URL along with the Admin account credentials (username and password). This will enable us to provide you with more efficient and tailored support.

We appreciate your cooperation and look forward to assisting you further.

Best Regards,
The 8Theme Team

#391922 Copied

Sam

Participant

April 17, 2024 at 10:46

Sub category not displaying

Please contact administrator
for this information.

#391966 Copied

Luca Rossi

Support staff

April 17, 2024 at 10:57

Dear Sam,

We would like to guide you through the process of adjusting the display settings for your product catalog. Kindly follow the steps outlined below:

1. Navigate to the XStore control panel.
2. Proceed to ‘Theme Options’.
3. Select ‘WooCommerce(Shop)’.
4. Click on ‘Shop’ and then ‘Product Catalog’.
5. Within ‘Categories Display’, please choose either ‘Show Sub-categories’ or ‘Show Sub-categories & products’.

For your convenience, here is a screenshot illustrating the steps: https://prnt.sc/cUVgTFcHribL

Should the above instructions not resolve your issue, we encourage you to initiate a new topic in our support forum for further assistance.

We appreciate your cooperation and look forward to ensuring a seamless experience with our theme.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

#391973 Copied
Tagged: display, error, subcategory, template, woocommerce, wordpress
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