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Subcategories that slide out are not smooth (it flashes and then only loads)

This topic has 5 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Andrew Mitchell

Kombajn88

Participant

July 8, 2024 at 22:31

Hello,

Subcategories that slide out are not smooth (it flashes and then only loads).

Please help

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#403695 Copied Theme version: 9.3.14

4 Answers

Tony Rodriguez

Support staff

July 9, 2024 at 07:11

Hello, @Kombajn88,

Thank you for reaching out to us with your concern.

We are writing to request further details regarding the issue you have reported, as your initial description was not entirely clear to us. To better understand and resolve your concern, could you please provide a more detailed explanation of the problem you are encountering, as well as your specific objectives or desired outcomes?

Additionally, it would be helpful if you could provide the URL of the page where you are experiencing the issue. This will enable us to investigate the matter more thoroughly and provide you with the most effective support.

We also noticed that we are unable to view the video you initially provided. For reference, please see the image here: (https://paste.pics/RC6I6).

To facilitate a better understanding of the issue, we kindly ask that you record a new video demonstrating the problem. Once recorded, please upload the video to a file-sharing service, such as [WeTransfer](https://wetransfer.com/), and share the URL with us.

Thank you for your cooperation and understanding. We look forward to receiving the requested information and assisting you promptly.

Best Regards,
The 8Theme Team

#403724 Copied

Kombajn88

Participant

July 9, 2024 at 07:32

Hello,

my deepest apologies for the unclear instructions, late at night I was writing a message ?.

The subcategories that are in the header (the ones with photos) – they slide out, but take a while to load. I also checked in other browsers and incognito mode, the problem occurred there as well.

I am uploading a video via WeTranfser, I hope it will better illustrate the problem.

Best Regards

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for this information.

#403729 Copied

Tony Rodriguez

Support staff

July 9, 2024 at 11:18

Hello, @Kombajn88,

Thank you for providing the video concerning the issue on your site.

Upon review, we identified that the problem was due to custom CSS that had been added. To address this, we have commented out the CSS code located under XStore Builders > Header Builder via Elementor > Edit Nav Menu.

This adjustment has successfully resolved the issue. For your reference, we have attached an image that outlines the changes made.

We hope this resolution meets your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#403789 Copied

Andrew Mitchell

Support staff

July 9, 2024 at 14:32

Dear Kombajn88,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#403844 Copied
Tagged: fix flashing load, smooth loading, subcategory slide issues, woocommerce templates, woocommerce wordpress, wordpress templates
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Subcategories that slide out are not smooth (it flashes and then only loads)

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