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Subject: Assistance with XStore Theme Installation

This topic has 13 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

Arup

Participant

November 11, 2024 at 07:08

Dear [Support Team / XStore Support],

We recently purchased the XStore theme, but we’re experiencing difficulties uploading it within WordPress. Could you please assist us with the installation?

We would prefer to install the following theme variant: https://xstore.8theme.com/elementor/demos/lifestyle-blog/.

For further communication, feel free to reach me at +91 70039 47114.

Thank you for your support!

Best regards,

Please, contact administrator
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12 Answers

Rose Tyler

Support staff

November 11, 2024 at 07:32

Hello, Arup,

Thank you for reaching out to us.

At first glance, the issue may be caused by a third-party plugin or something related to the server.

Could you provide URL, temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#422677 Copied

Arup

Participant

November 11, 2024 at 15:42

Cloud SSD

Domain femilike.com

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Rose Tyler

Support staff

November 11, 2024 at 16:18

Hello, Arup,

We appreciate your prompt response.

We’ve disabled 3rd-party plugins on your site and then imported demo content. Please clear cache and check the result.

Best Regards,
8Theme’s Team

#422808 Copied

Arup

Participant

November 11, 2024 at 17:48

Thank you for your prompt response and support. Could you please let me know which plugins you have disabled? If you believe these plugins are not necessary for your theme, I suggest removing them to avoid any potential issues.

We will gradually replace the demo content and images. Additionally, I need to understand how we can configure our store. Could you confirm if your theme comes prebuilt with WooCommerce plugins? If so, could you guide us on configuring it and setting up a payment gateway?

We also need to create additional pages, such as “Terms and Conditions” and “Refund Policy.” Finally, I would like to know if it’s possible to convert this to a multi-vendor setup without reinstalling the theme.

Thank you!
Arup

#422831 Copied

Rose Tyler

Support staff

November 12, 2024 at 08:32

Hello, Arup,

1. Please find the list of plugins included with the theme at the following link:https://www.8theme.com/documentation/xstore/plugins/included-plugins/ Kindly note that the recommended plugins are optional, so you are not required to install them.

We have disabled third-party plugins as they were consuming server resources, which seemed insufficient for the successful installation of the demo content. Since the demo content has now been imported, you may activate the plugins you deem necessary.

We kindly advise you to review the description of each plugin before activation, as each additional plugin may slightly slow down the website. There is no need to activate plugins that are not being used or are not essential.

2. The XStore theme is fully compatible with the WooCommerce plugin.
We recommend reviewing the WooCommerce documentation for configuration guidance: https://woocommerce.com/document/configuring-woocommerce-settings/ Please note that we are unable to configure third-party plugins, as our support is limited to issues related to our theme. If you have any questions regarding WooCommerce functionality, we encourage you to reach out to their support team directly – https://wordpress.org/support/plugin/woocommerce/

3. https://woocommerce.com/document/woocommerce-pages/

4. Yes, it is possible, just activate the multivendor plugin and follow the docs of the plugin.
Via XStore > Plugins Installer you can select one of next plugins – https://prnt.sc/XwG1DwdDgpCw

We hope this information is helpful.

Best Regards,
8Theme’s Team

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Arup

Participant

November 12, 2024 at 08:49

Hello 8Theme Team,

Thank you for the information. Could you please specify which WooCommerce plugins are fully compatible with the XStore theme? Are these plugins already installed along with the theme? If so, we would like help identifying them and understanding which ones we should configure.

Thank you,
Arup

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Rose Tyler

Support staff

November 12, 2024 at 09:00

Hello, Arup,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
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#422895 Copied

Arup

Participant

November 22, 2024 at 14:29

I am reaching out for assistance with configuring and customizing the XStore theme. Below are the specific issues we are encountering:

please check the private content area

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#424736 Copied

Rose Tyler

Support staff

November 22, 2024 at 14:39

Hello, Arup,

1/ Please read these articles https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/ https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/

2/ About the payment gateway and billing mechanism, you can contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/ These questions are independent of our theme.
Adding and Managing Products – https://woocommerce.com/document/managing-products/

Example of subcategory creation – https://gyazo.com/ccce4e997088be4c1aad6fd40ff95008 > https://prnt.sc/0n7A4_vNqUUn

To change logo Images, please go to HEader Builder via Elementor > edit template > edit logo settings.

To change Home page content, please go to Dashboard > Pages > edit page using Elementor.
Read more – https://elementor.com/academy/edit-your-pages/

Best Regards,
8Theme’s Team

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Arup

Participant

December 8, 2024 at 13:21

can we change the present theme with Classic Light ?

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Arup

Participant

December 8, 2024 at 14:18

while installing your classic theme we got notification as follows

Broken Themes
The following themes are installed but incomplete.

Name Description
Classic The parent theme is missing. Please install the “light” parent theme.

we are unable to find out respective theme as suggested . Please let us know the steps / location where from this “light” parent theme will be installed and oblige

reged
Aroop

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Rose Tyler

Support staff

December 9, 2024 at 09:27

Hello, Arup,

Thank you for reaching out, and please accept our apologies for the delayed response due to the weekend.

The issue you are experiencing appears to be related to renaming actions that were performed either by you or someone else on the site. Please note that we provide you with the XStore parent theme and the XStore child theme.
https://prnt.sc/O1iI2fbD–XP

Additionally, to ensure the proper import of the demo version, it is important to remove any previously installed demo content beforehand – https://prnt.sc/LPJ2qgu55AD4

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

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