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Subject: Inquiry About Theme Renewal or Support Subscription

This topic has 4 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

bzzxzz

Participant

November 27, 2024 at 10:18

Hello, I purchased the theme from ThemeForest,
but I’m not sure if I made the right purchase.
It seems like I only bought 6 months of customer support,
and I didn’t purchase plugin update services, correct?

#425445 Copied Theme version: 9.4.5

3 Answers

Rose Tyler

Support staff

November 27, 2024 at 11:09

Hello,

Thank you for reaching out to us.

Currently, our theme is sold exclusively on ThemeForest. Since you are contacting us here, we assume you have purchased the theme and have a valid purchase code, which is great.

Please note that your purchase includes 6 months of customer support, as well as lifetime access to theme and plugin updates. Additionally, the following articles may be helpful to you:
– https://www.8theme.com/documentation/xstore/plugins/plugins-update/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
– https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

If you have any further questions or need assistance, feel free to let us know.

Best regards,
The 8Theme Team

#425467 Copied

bzzxzz

Participant

November 27, 2024 at 16:58

Support status: Expired

Files is visible for topic creator and
support staff only.

#425549 Copied

Rose Tyler

Support staff

November 27, 2024 at 17:04

Hello,

Please click on this icon – https://prnt.sc/2pl-8lf0QWp9

Best regards,
The 8Theme Team

#425551 Copied
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