Subscriptio custom email builder – emails are missing from options

Wow! That’s a cop-out. So essentially it’s a case of “buy our theme with bundled plugins that aren’t actually customised to the rest of the theme”!

Nice. So I’ll go solve it myself then because you don’t want to sell a complete package. ??

Food for thought. Not impressed.

Hi

Thanks – it’s fine as I have bought a subscription myself on my own site to see all the emails that arrive so I know what is what. Hopefully within a week I will have them all.

I was only trying to say that there are *no* saved emails in the template list, so maybe for future please add them or at least have a fix handy for us that do request them – maybe post it in a new forum post? Just thinking anyone who uses Subscriptio will need to customise their standard emails so why not have a copy handy?

Thanks anyway – will plod along and sort these as each reminder etc is triggered. 🙂

Last query – do you happen to know the shortcode in order to get the subscription dates as these do not appear anywhere in the email builder and obviously we need to show the date someone is subscribed from -> to

Ok great thanks – so essentially I just need the shortcode to put inside the email (using your built-in email builder) to set the dates of subscription and the button that links to the cart to purchase on renewal (am using manual renewals option so the email sends a link to the customer to purchase from the cart as it seems it creates a new order on renewal).

Please ask for assistance – FYI – login info is in private on original post.

Thanks again – enjoy your weekend.

Hiya

Brilliant. Thanks for updating me.

Is it likely to be an update or can they login and look on my site do you think? As I need to launch it by end of month so time isn’t my friend.

Thanks again. ?

Hi Olga

Awesome. Thank you for looking at this so quickly and for your help.

I’m lost though (sorry)! As in what you’ve described above doesn’t seem to do what I want. I wanted to literally customise my own emails and that requires 3 shortcode functions –

Start date
End date (renewal date)
Button to purchase order

Will the hook add these or what? I’m not familiar with these hooks. Also the positioning, after content. I wanted the date in the top part of the email after the “Hi {name} – above the actual products purchased.

Could you please elaborate as I’m pretty confused. For instance all the Subscriptio emails show “file not found” when trying to edit via your builder or via woocommerce -> settings -> emails

I presumed we’d have all these emails in the builder email list with demos to allow customisation.

Urgh. ?

Thanks for any help.

edit to add – I have edited the subscription email as you say – and it doesn’t show anything at all under the hook. It literally repeats the title so on my email it reads as – “WooCommerce hook placeholder” where I dropped the hook placement.

Weird…

Hi Olga

Appreciate your help with this. I’ll uninstall it and revert backwards. It’s not ideal.

Maybe reconsider offering this plug-in as it’s really not suitable for purpose as-is today. Kirill from Rightpress always says it’ll get done but rarely is it. This exact issue was raised in the previous version (v2) so you’d have thought he’d update it for the new v3 but nope. 7 years since I seen the first post asking to customise emails lol

Thanks for your help anyway. Appreciate your efforts. ?

Thanks for the update – hope they come back to you in due course. ?