We are encountering an issue when customers try to choose a subscription checkout option. The discounted subscription rate is not automatically calculated, nor is it appearing in the checkout correctly.
When adding an item to my cart, customers have the opportunity to choose a subscription model with discounted pricing. Regardless of which discount is chosen, the price in the mini-cart popup does not reflect the discount.
Furthermore, in the My Cart screen, the discount tier is reset, so customers must re-choose the discount they previously selected. Additionally, the price does not automatically update once on the My Cart screen if a customer switches subscription tiers.
We disabled the theme and activated another theme temporarily – upon doing this the subscription function was working as expected. I anticipate the theme is interacting poorly with the WooCommerce Subscription plugin. The plugin developers have suggested we reach out to you.
Looking forward to your insights and support here.
