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Subscription Product Choices at Checkout not reflecting in mini cart, cart, or checkout page

This topic has 12 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

N4Studio

Participant

December 6, 2022 at 20:45

We are encountering an issue when customers try to choose a subscription checkout option. The discounted subscription rate is not automatically calculated, nor is it appearing in the checkout correctly.

When adding an item to my cart, customers have the opportunity to choose a subscription model with discounted pricing. Regardless of which discount is chosen, the price in the mini-cart popup does not reflect the discount.

Furthermore, in the My Cart screen, the discount tier is reset, so customers must re-choose the discount they previously selected. Additionally, the price does not automatically update once on the My Cart screen if a customer switches subscription tiers.

We disabled the theme and activated another theme temporarily – upon doing this the subscription function was working as expected. I anticipate the theme is interacting poorly with the WooCommerce Subscription plugin. The plugin developers have suggested we reach out to you.

Looking forward to your insights and support here.

Please, contact administrator
for this information.

#340732 Copied Theme version: 1.0 WooCommerce version: 6.1.1

11 Answers

Rose Tyler

Support staff

December 7, 2022 at 09:41

Hello,

Please check how it works when “Advanced Layout” is disabled in Theme Options–>WooCommerce(Shop)–>Cart/Checkout.

If this doesn’t help, please record a video of the problems.

Also, provide FTP access, then we will check what can be done to help you.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#340767 Copied

N4Studio

Participant

December 7, 2022 at 15:50

Thank you for your support. This did not resolve the issue.

Please see a video below of the issues after making the suggested change.

1- Regardless of which discount is chosen, the price in the mini-cart popup does not reflect the discount.

2- My Cart screen, the discount tier is reset, so customers must re-choose the discount they previously selected. Additionally, the price does not automatically update once on the My Cart screen if a customer switches subscription tiers.

3- There is no update cart option, preventing a new tier from being selected and the price increasing as expected.

https://www.loom.com/share/0fcb369be247422cb6b9b7d7a1eb9b7a

Please contact administrator
for this information.

#340812 Copied

Rose Tyler

Support staff

December 7, 2022 at 15:53

Hello,

FTP directory is empty – https://prnt.sc/NLjmXo8Y_L3P
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Regards

#340814 Copied

N4Studio

Participant

December 8, 2022 at 02:35

Please see updated Login and Files

Please contact administrator
for this information.

#340861 Copied

Rose Tyler

Support staff

December 8, 2022 at 10:08

Hello,

We’ve disabled “AJAX Add To Cart For Simple And Variable Products” https://prnt.sc/hxpDU1FRCQWj
Please clear cache and check now.

Regards

#340897 Copied

N4Studio

Participant

December 8, 2022 at 15:23

Thank you, this has fixed the first two issues above.

However, after I’ve added an item to my cart, in the My Cart page> If I choose a new subscription tier, the price does not update.

Meaning, there is no way for a customer to toggle between subscription tiers once in their cart. There isn’t an “update” cart feature or something similar here.

https://loom.com/share/efa71297f41b4f3ba08334c414b40b86

#340942 Copied
Rose Tyler

Support staff

December 8, 2022 at 16:55
Hello,

Try to add the next custom CSS code:
```
button[name=update_cart] {
display: inline-block !important;
margin-bottom: 10px;
order: -1;
}
.actions>div:last-child {
display: inline-flex;
flex-wrap: wrap;
justify-content: flex-end;
}
```
Regards
#340955 Copied
N4Studio

Participant

December 8, 2022 at 17:51

Please specify where I should add the above code?

#340959 Copied

Rose Tyler

Support staff

December 8, 2022 at 21:04

Theme Options > Theme custom CSS > Global.

Regards

#340976 Copied

N4Studio

Participant

December 8, 2022 at 21:42

Amazing – thank you for all your support here!

#340979 Copied

Rose Tyler

Support staff

December 8, 2022 at 21:43

You’re welcome!

Regards

#340980 Copied
Tagged: cart, checkout, checkout page, mini-cart, product choices, subscription, woocommerce, wordpress
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Subscription Product Choices at Checkout not reflecting in mini cart, cart, or checkout page

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