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Suddenly Mobile View not work perfectly,

This topic has 10 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Tony Rodriguez

Khan Arif

Participant

November 7, 2024 at 09:48

When i try to small screen then mobile view like bottom home button, cart button, profile button did not show how to fix this.

Files is visible for topic creator and
support staff only.

#422369 Copied Theme version: 9.4.3

9 Answers

Tony Rodriguez

Support staff

November 7, 2024 at 11:18

Hello, @Khan Arif,

Thank you for contacting us and for using XStore.

Please navigate to XStore > Theme Options > Mobile panel https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

#422388 Copied

Khan Arif

Participant

November 7, 2024 at 11:38

Please see the screenshot, I was enabled but not work.

Files is visible for topic creator and
support staff only.

#422392 Copied

Tony Rodriguez

Support staff

November 7, 2024 at 11:54

Hello, @Khan Arif,

Thank you for your prompt response.

Upon reviewing the screenshot you provided, we have confirmed that the mobile panel appears correctly in the live customizer mode. However, it does not seem to display properly on the front end of the site when viewed on a real mobile device.

This issue may be related to caching. We kindly suggest temporarily deactivating the cache plugin on your website and then checking the site again on a real mobile device.

We hope this resolves the issue. However, if the problem persists, please feel free to provide us with access to your WordPress admin panel in the private content area, and we will be happy to investigate further and assist you.

Best regards,
The 8Theme Team

#422393 Copied

Khan Arif

Participant

November 7, 2024 at 15:55

I hope theme have a bug still now I disable mobile palen but why show this?

Files is visible for topic creator and
support staff only.

#422411 Copied

Khan Arif

Participant

November 7, 2024 at 16:01

I share admin info or private chat please try to fix this issue.

Please contact administrator
for this information.

#422412 Copied

Khan Arif

Participant

November 7, 2024 at 16:14

Only shop page show this mobile panel, but why please check

this is home page: https://sabacoperfume.com/

this is shop page: https://sabacoperfume.com/shop/

Please contact administrator
for this information.

#422415 Copied

Tony Rodriguez

Support staff

November 8, 2024 at 06:06

Hello, @Khan Arif,

Thank you for your prompt response.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

For your reference, please find the relevant image in the private content area.

Best regards,
8Theme Team

Please contact administrator
for this information.

#422445 Copied

Khan Arif

Participant

November 9, 2024 at 16:08

Can you explain what the is issue, if I face this issue in the future then I can how to solve this.

#422590 Copied

Tony Rodriguez

Support staff

November 11, 2024 at 05:26

Hello, @Khan Arif,

The issue you encountered was due to using the latest version of the XStore Core plugin without updating the XStore Theme to its corresponding latest version. We have now updated the XStore Theme to the most recent version, which has successfully resolved the issue.

Please note that it is essential to always keep both the XStore Theme and the XStore Core plugin updated to their latest versions to ensure optimal performance on your website.

We trust this resolves your concern, and we are here to assist you further if needed.

Best regards,
The 8Theme Team

#422658 Copied
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