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Suddenly some problem with my HOMPAGE & PRODUCTS CAN'T DISPLAY

This topic has 5 replies, 2 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

forever7264

Participant

June 1, 2015 at 07:20

Hi,
My website(http://www.ohlalajewelry.com) was working perfectly suddenly something went wrong. I tried many ways to get it back, but no luck. Can u help me please? I put the username and password in private content.

#67201 Copied

4 Answers

forever7264

Participant

June 1, 2015 at 08:03

Hi,

Sorry I didn’t attached the credentials above. Hope you will help me as soon as possible.

Thanks

Please, contact administrator
for this information.

#67207 Copied

Eva Kemp

Support staff

June 1, 2015 at 08:21

Hello,

You’re using old theme version which isn’t compatible with the latest version of Woocommerce.
Please update it.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#67212 Copied

forever7264

Participant

June 1, 2015 at 12:15

Hi my website started working again. But still there are some issues on my home page there was banner on my home page and on the jewelry, page zoom is not working.

#67274 Copied

Eva Kemp

Support staff

June 1, 2015 at 12:44

Hello,

Do you mean you had slider on a home page, not banner?
As I see it’s shown:
http://storage1.static.itmages.com/i/15/0601/h_1433158963_1137624_f5a59c213a.png
Also zoom effect is working on a single product page.
Please clear your browser cache and check again or clarify your issues with more details.

Regards,
Eva Kemp.

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