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Suddenly We have a Internal Server Error in Checkout

This topic has 6 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Olga Barlow

danimorpheux

Participant

January 4, 2018 at 22:02

Hello,

We bought a project, that was developed with your theme, that’s work fine, and some customer could buy with any issue, but after a while, started the problems, so we updated everything, but still the same error.

People can not pay in the checkout proccess, Paypal or Stripe, with the susbscriptio plugin.

We looked inside the logs, and we checked this.

2018-01-04 13:02:37 Error 88.10.86.107 500 POST /?wc-ajax=checkout HTTP/1.1 https://xxxxxx.com/finalizar-comprar/ Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36 2.52 K Acceso SSL/TLS a Apache

2018-01-04 13:02:37 Warning 88.10.86.107 mod_fcgid: stderr: PHP Fatal error: Uncaught Error: Call to a member function set_price() on null in /var/www/vhosts/xxxxxx.com/httpdocs/wp-content/plugins/subscriptio/includes/classes/libraries/rightpress-wc-legacy.class.php:1045, referer: https://xxxxxx.com/finalizar-comprar/ Error de Apache

2018-01-04 13:02:37 Warning 88.10.86.107 mod_fcgid: stderr: Stack trace:, referer: https://xxxxxx.com/finalizar-comprar/ Error de Apache

2018-01-04 13:02:37 Warning 88.10.86.107 mod_fcgid: stderr: #0 /var/www/vhosts/xxxxxx.com/httpdocs/wp-content/plugins/subscriptio/includes/classes/libraries/rightpress-wc-legacy.class.php(46): RightPress_WC_Legacy_9::product_set_price(NULL, ‘119.88’), referer: https://xxxxxx.com/finalizar-comprar/ Error de Apache

2018-01-04 13:02:37 Warning 88.10.86.107 mod_fcgid: stderr: #1 /var/www/vhosts/xxxxxx.com/httpdocs/wp-content/plugins/subscriptio/includes/classes/subscriptio-order-handler.class.php(170): RightPress_WC_Legacy::__callStatic(‘product_set_pri…’, Array), referer: https://xxxxxx.com/finalizar-comprar/ Error de Apache

2018-01-04 13:02:37 Warning 88.10.86.107 mod_fcgid: stderr: #2 /var/www/vhosts/xxxxxx.com/httpdocs/wp-content/plugins/subscriptio/includes/classes/subscriptio-order-handler.class.php(83): Subscriptio_Order_Handler->new_order(), referer: https://xxxxxx.com/finalizar-comprar/ Error de Apache

2018-01-04 13:02:37 Warning 88.10.86.107 mod_fcgid: stderr: #3 /var/www/vhosts/xxxxxx.com/httpdocs/wp-includes/class-wp-hook.php(288): Subscriptio_Order_Handler->woocommerce_create_order(NULL), referer: https://xxxxxx.com/finalizar-comprar/ Error de Apache

2018-01-04 13:02:37 Warning 88.10.86.107 mod_fcgid: stderr: #4 /var/www/vhosts/xxxxxx.com/httpdocs/wp-includes/plugin.php(203): WP_Hook->apply_filters(NULL, Array), referer: https://xxxxxx.com/finalizar-comprar/ Error de Apache

2018-01-04 13:02:37 Warning 88.10.86.107 mod_fcgid: stderr: #5 /var/www/vhosts/woo in /var/www/vhosts/xxxxxx.com/httpdocs/wp-content/plugins/subscriptio/includes/classes/libraries/rightpress-wc-legacy.class.php on line 1045, referer: https://xxxxxx.com/finalizar-comprar/ Error de Apache

We use last php 7 version, and all the recommended stuff to work the theme.

We don’t really know what to do because we don’t have a licence for the plugin, just for the theme included with it, can you help us to find where is the issue?

Could work if I delete the plugin and reinstall it?

Thank you so much in advance

#181200 Copied Theme version: 4.15 WooCommerce version: 3.2.6

5 Answers

Olga Barlow

Support staff

January 5, 2018 at 11:39

Hello,

What version of Subscription plugin do you use?
Provide us temporary admin panel and FTP access to your site, we’ll contact plugin author to solve this issue.

Regards

#181220 Copied

danimorpheux

Participant

January 5, 2018 at 12:08

Thank you for the support, it’s version 2.3.8

Please, contact administrator
for this information.

#181222 Copied

Olga Barlow

Support staff

January 5, 2018 at 18:08

Hello,

We have checked your site and found that problem appears only if WooCommerce WPML plugin is enabled and only for the Spanish version, on English version everything is fine. So, please, contact WPML support to find out why WooCommerce WPML and Spanish version makes the problem http://prntscr.com/hwhrdx .

Regards

#181248 Copied

danimorpheux

Participant

January 8, 2018 at 17:25

Hello, ok, thank you so much for the support, now I know closer where is the issue, so thank you so so much.

Regards

#181322 Copied

Olga Barlow

Support staff

January 9, 2018 at 10:58

You are welcome!

Feel free to contact us once you get the response from WPML support and if you need any assistance from Subscriptions plugin author after that.

Regards

#181381 Copied
Tagged: checkout, fix, internal server error, woocommerce, wordpress
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