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Support Chat not turning on after extending support period

This topic has 2 replies, 2 voices, and was last updated 6 years, 8 months ago ago by Olga Barlow

raizer3000

Participant

April 9, 2018 at 17:39

Hello,

I am having some problems with the theme and would like to use the support chat feature to resolve them.

So, my support period actually expired, so I’ve extended it for 6 months. But the support chat feature is still unavailable (I turn it on in Theme Options, but then it turns off automatically, the message is displayed: “Sorry, theme support license has expired. Extend your support period on ThemeForest and then you’ll be able to get help from 8theme support team.”. (already extended)

How could I start getting support via Support Chat again?

Thanks!

Please, contact administrator
for this information.

#190615 Copied

1 Answer

Olga Barlow

Support staff

April 10, 2018 at 09:43

Hello,

I checked and did not face the problem with support chat. I just pressed On, saved the settings and got it http://prntscr.com/j385p3

Regards

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