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Support emails not coming through - by Giles

This topic has 6 replies, 4 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

  • Avatar: Giles
    Giles
    Participant
    December 3, 2020 at 21:33

    Can you just check why i’m not getting emails thnrough when I get a reply. they stopped working a while ago

    thnaks

    #262530 Copied Theme version: 6.3.7 WooCommerce version: 4.2.2
    5 Answers
    Avatar: MichaelB
    MichaelB
    Participant
    December 3, 2020 at 22:31

    Your theme version is very old!

    I’m not saying this is the cause but why not update it?

    #262534 Copied
    Avatar: Giles
    Giles
    Participant
    December 3, 2020 at 22:38

    I’ve uodated it to the latest version

    #262536 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2020 at 10:20

    Hello,

    https://prnt.sc/vvm8dt

    Regards

    #262586 Copied
    Avatar: Giles
    Giles
    Participant
    December 4, 2020 at 12:33

    thanks but it was already ticked by default so not sure why i don’t get emails. i got one from a ‘participant’ so that’s strange

    #262632 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 4, 2020 at 15:58

    Hello,

    Is the email notification still missing? Don’t you get notifications about the reply of our support but get notifications about reply of other users in your topic?

    Regards

    #262681 Copied
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