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Support for - by asemtec - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

asemtec

Participant

November 8, 2020 at 19:31

Good morning, in some pages of my website the header disappears, why? how can i make it look again

#258499 Copied Theme version: 7.1 WooCommerce version: 5.5.3

9 Answers

Rose Tyler

Support staff

November 8, 2020 at 19:47

Hello,

Have you re-saved Theme Options after the update?
Could you provide URL and temporary wp-admin access, so we can take a closer look?

Regards

#258500 Copied

asemtec

Participant

November 9, 2020 at 02:40

adjunto datos de acceso como admin

Please contact administrator
for this information.

#258538 Copied

Olga Barlow

Participant

November 9, 2020 at 14:54

Hello,

WP Dashboard access is incorrect http://prntscr.com/vg4xv2
Please, provide the correct one.

Regards

#258645 Copied

asemtec

Participant

November 10, 2020 at 16:35

good day check again,

#258870 Copied

Olga Barlow

Participant

November 10, 2020 at 18:05

Hello,

Nope http://prntscr.com/vgwdhi Please, check the access before reply back.

Regards

#258889 Copied

asemtec

Participant

November 11, 2020 at 15:24

Attached link where I can confirm that the data sent does work

in private

Please contact administrator
for this information.

#258997 Copied

Olga Barlow

Participant

November 12, 2020 at 10:17

Hello,

In your video, it looks like password has some empty spaces but we don’t have it from our side. Not sure why we can’t log in using that pass. Anyway, could you try to change it and provide the new one?

Regards

#259113 Copied

asemtec

Participant

November 12, 2020 at 15:05

in private

Please contact administrator
for this information.

#259202 Copied

Olga Barlow

Participant

November 12, 2020 at 17:23

Hello,

We have updated XStore core plugin to the latest version required for the theme and the header is in place.
Check the site now.

Regards

#259235 Copied
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