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Support not replying… - by TonyBahama

This topic has 3 replies, 2 voices, and was last updated 8 years, 4 months ago ago by Muhammad Zaki

  • Avatar: TonyBahama
    TonyBahama
    Participant
    August 9, 2016 at 21:09

    Hi!

    I have sent a couple of emails to customization.8theme@gmail.com but still got no answer. You said a few weeks ago that my issue with your theme needs your developers help.

    I spent a lot of time debugging and finding the problem with your theme that makes it super slow, and all I got in the answers is that it is not their problem. This is not the way a reliable theme developer should handle their customers.

    Why the hell can’t we just close this issue normally instead of wasting everyone’s time?

    If this negligence and arrogance continues I will have to change my attitude as well.

    #136171 Copied WooCommerce version: 2.5.5
    2 Answers
    Avatar: TonyBahama
    TonyBahama
    Participant
    August 13, 2016 at 12:15

    Hi!

    Could you give some update? Or ignoring customer problems is EightTheme’s number one support strategy?

    #136551 Copied
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Support staff
    August 15, 2016 at 13:44

    Hello there,

    Our developers customized your Child theme per your request, please, check.

    Regards

    #136619 Copied

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