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Support Request: Compatibility Issue with Variable Gift Cards (from Paid Advanced Coupons) Plugin

This topic has 2 replies, 2 voices, and was last updated 26 minutes ago ago by Luca Rossi

regencycigaremporium

Participant

December 19, 2024 at 08:55

Dear XStore Support Team,

I am experiencing a compatibility issue between the XStore theme and the Variable Gift Cards product variation plugin on my WooCommerce site. The issue prevents the “Send To” fields from appearing when using Variable Gift Cards.

Observations:
> The issue only occurs when using Variable Gift Cards. Regular Gift Cards work without any problems.
> Switching to a default theme like Twenty Twenty-Four resolves the issue, confirming it’s theme-related.

Request:
Could you please investigate this and let me know if there’s a fix or adjustment on the theme’s side to ensure compatibility? It seems like a JavaScript conflict or a blocked feature within the XStore theme.

Thank you very much for your assistance. Please let me know if you need further details or admin access for troubleshooting.

Best regards,

Keesha

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1 Answer

Luca Rossi

Support staff

December 19, 2024 at 11:26

Dear @regencycigaremporium,

Thank you for reaching out to us.

1. We have reviewed your product page and did not encounter any error messages in the Console Log (please refer to Screenshot_01).

2. Additionally, the custom JavaScript file for the variation gift card product appears to be loading correctly (please refer to Screenshot_02).

3. Given this, we kindly recommend contacting the plugin’s author for further assistance with this issue. Please note that resolving issues related to third-party plugins falls outside the scope of the standard support services we provide.

We appreciate your understanding in this matter. Should you have any further questions or require assistance with other aspects of our services, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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