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Support Request: Issue with Decimal Quantity Handling in Cart Using XStore Theme

This topic has 3 replies, 2 voices, and was last updated 11 hours, 32 minutes ago ago by Merin

Merin

Participant

January 27, 2025 at 06:12

We purchased the XStore theme in 2022 using the purchase code 274f32***…***2f15f. Currently, we are encountering an issue on our site related to the Smart Product Quantity plugin by High Addons, which we use to enable decimal values for cart quantities.

Previously, this functionality was working as expected. However, starting two days ago, decimal values are displaying correctly on the product details page but are not reflected in the cart. When we attempt to update the quantity in the cart, the changes are not applied.

We initially reported this issue to the plugin’s support team, and after their investigation, they concluded that the problem originates from the theme. I have attached their response for your reference.
” The shortcode you used should accept the decimal quantity but I came to know that your theme also does not allow the decimal quantity. ”
Could you please assist us in resolving this issue?

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2 Answers

Luca Rossi

Support staff

January 27, 2025 at 09:09

Dear @Merin,

We hope this message finds you well.

Could you kindly provide temporary WP-Admin access so that we may review your settings? To do so, please create a new user account with an Administrator role through your WordPress Dashboard. Once the account has been created, you can securely share the username and password with us via the designated Private Content section.

Thank you for your cooperation. Should you have any questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Merin

Participant

January 27, 2025 at 09:19

Thank you for your response, As requested we have shared the credentials, can you please check using this.

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