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Support Request: Issues with Registration and Password Reset Process

This topic has 4 replies, 3 voices, and was last updated 4 months ago ago by Luca Rossi

digiklick

Participant

November 30, 2024 at 21:48

Dear [X Store Support Team],

I hope this message finds you well. I have two queries regarding the registration and password reset processes on your platform:

Password Reset Issue:

While attempting to sign in by registering, I receive the message: “A password will be sent to your email address.” However, in some cases, I am not receiving any email.
In instances where the email does arrive, clicking on the “Reset Password” link redirects me to a page asking for my email again, rather than allowing me to set a new password. Could you please assist in resolving this issue?
Registration Form Customization:

I need a registration form that collects basic details from clients, such as their Name, Email, and Phone Number, during the sign-up process. How can I implement or enable this type of registration form on your platform?
I would appreciate your guidance on addressing these issues. Please let me know if you need any additional information to assist me better.

Looking forward to your response.

#426004 Copied Theme version: 9.4.5

3 Answers

Rose Tyler

Support staff

December 1, 2024 at 13:15

Hello, Digiklick,

Thank you for reaching out to us with your query.

Could you please test if the same issue occurs when using a default theme, such as Storefront?
Typically, such issues are not related to the theme itself, but we would like to confirm.

The Loginisation/Registration functionality comes from the WooCommerce plugin, and you can read more in WooCommerce documentation – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

We recommend contacting the WooCommerce support team – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#426042 Copied

digiklick

Participant

December 4, 2024 at 08:16

Dear [X Store Support Team],

Could you please guide me on how to edit the registration form? I would like to add the following fields:

Name
Email
Phone Number
Your assistance in implementing this customization would be greatly appreciated. Please let me know the steps or settings required to make these changes.

Thank you for your support!

#426378 Copied

Luca Rossi

Support staff

December 4, 2024 at 10:31

Dear @digiklick,

Thank you for reaching out to us.

The customization you are requesting would require implementing custom code and utilizing third-party plugins. We recommend reviewing the following article, which provides guidance on this topic: [How to Customize the WooCommerce Registration Form](https://quadlayers.com/customize-woocommerce-registration-form/).

Please note that any issues related to custom code or third-party plugins should be directed to the respective plugin authors, as they fall outside the scope of our standard support policy.

Should you have any further questions or require assistance within our support scope, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#426401 Copied
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