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SVG Icons in icon-boxes not showing with active xstore-core-plugin

This topic has 6 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

amiseo

Participant

July 19, 2023 at 17:48

hi there,
maybe i am just not finding the right button, but we tried now to show icon-boxes with SVG-images. But there is no SVG showing.
Just if i deactivate Core-Plugin, than SVG´s are showing. Is there any “speed optimization” or any else what i have to deactivate?

https://prnt.sc/SVxZzj61EpZ7

#362389 Copied Theme version: 9.1.8

5 Answers

Tony Rodriguez

Support staff

July 20, 2023 at 06:18

Hello @amiseo,

You can find all the settings related to speed and cache under XStore >> Theme Options >> Speed Optimization. We suggest that you disable each option one by one and observe the results.

Alternatively, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

#362406 Copied

amiseo

Participant

July 20, 2023 at 06:22

I send you login for checking. I already disabled all speed-optimizations 🙂
You can check issue on https://www.online-rockets.de/
and https://www.online-rockets.de/agentur-service/ as well …

if you disable core plugin it works

oh and what i find out… svg are not showing, BUT if you open mega menu (static block with svgs) THAN it also shows the sgs in icon-boxes…

Please contact administrator
for this information.

#362407 Copied

Rose Tyler

Support staff

July 20, 2023 at 17:10

Hello @amiseo,

Please provide us with FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#362502 Copied

amiseo

Participant

July 20, 2023 at 17:14

Attached is FTP
thank you

Please contact administrator
for this information.

#362503 Copied
Rose Tyler

Support staff

July 21, 2023 at 12:01
Hello @amiseo,

Thank you for your response.

We have resolved your issue by adding custom styles in Customizer -> Theme Custom CSS -> Global CSS.
```
body .nav-sublist-dropdown {
    display: inline-block;
}
@media only screen and (max-width: 992px){
    .header-wrapper {
        display:inline-block!important;
        z-index: -1;
        opacity: 0;
        height: 0px;
    }
    .header-wrapper .header-main-wrapper, .header-wrapper .header-main, .header-wrapper .et-wrap-columns, .header-wrapper .header-top-wrapper, .header-wrapper .et-row-container .header-wrapper .et-wrap-columns, .header-wrapper *{
        height: 0px!important;
        display: block!important;
    }
}
```
Kind Regards,
8theme team
#362570 Copied
Tagged: icon boxes, icons, themes, woocommerce, wordpress, xstore-core-plugin
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