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Swatches filters are not disappearing if selecting them leads to no results found

This topic has 10 replies, 3 voices, and was last updated 1 hours, 25 minutes ago ago by Andrew Mitchell

Stanislav Kuchinskii

Participant

December 7, 2024 at 14:31

We have 2 example filter widgets set up for the shop sidebar – one is swatches filter and one is just an attribute filter, both are set to the same attribute which is color, the issue is when you select another swatches filter it should stop displaying all the colors that are not present for that another filter selected, which works on the vanilla attribute filter, but not on the swatches one, so it always displays all the colors no matter what, which often leads to customers getting “nothing found” page when using filters. Both swatches and vanilla attribute filters have exact same settings. The screenshot attached shows the case when the “dark red” color is displayed even though the “flowers” picture is selected in the filter below the color and there are no products with flowers picture and dark red color

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9 Answers

Luca Rossi

Support staff

December 9, 2024 at 10:13

Dear @Stanislav Kuchinskii,

We hope this message finds you well.

Could you kindly provide us with access to your WordPress Admin account? This will allow us to thoroughly review the backend and assist you more effectively.

Thank you in advance for your cooperation.

Best regards,
The 8Theme Team

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Stanislav Kuchinskii

Participant

December 9, 2024 at 16:02

Hi, please see attached info

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Luca Rossi

Support staff

December 12, 2024 at 05:37

Dear @Stanislav Kuchinskii,

We hope this message finds you well.

We have identified a critical error on your website, as shown in the following screenshot: https://prnt.sc/WVnV-KW7FbZU.

To assist you in resolving this issue, we kindly request access to your FTP account. Specifically, we would need the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you are unsure how to create or retrieve these credentials, we recommend contacting your hosting provider, who will be able to guide you through the process.

Thank you for your cooperation. Please let us know if you have any questions or require further assistance.

Best regards,
The 8Theme Team

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Stanislav Kuchinskii

Participant

December 13, 2024 at 17:24

Hi, please see attached file, there is no error 🙂
Also i make ftp user for you

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Luca Rossi

Support staff

December 16, 2024 at 11:48

Dear @Stanislav Kuchinskii,

Sorry for the latest response.

1. We took a closer look and found that the hiding other attributes when filtering products are not available in our XStore theme yet.

However, you can submit your request on our task board at https://www.8theme.com/taskboard/. If the request gathers enough votes, we will consider implementing it in the future.

If you require this functionality urgently, we recommend reaching out to our customization department for assistance. You can do so via the following link: https://www.8theme.com/account/#etheme_customization_panel/.

2. For the fatal error we mentioned, it’s happening on the my account page: https://karniz2.k-style.ru/my-account/

https://www.awesomescreenshot.com/image/52068442?key=2184ea9e3310a730d01864f549061a59

Can you please help double check if the FTP account is correct? We enabled the WP_DEBUG but the error still not showing.

Best regards,
8Theme Team

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Stanislav Kuchinskii

Participant

December 16, 2024 at 18:04

We’re not talking about some special functionality about hiding attributes, its completely standart behaviour of vanilla woocommerce filters, how come it is not available in your theme ? Did you like disable it when implementing your filters ?

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Andrew Mitchell

Support staff

December 18, 2024 at 21:32

Hello, Stanislav Kuchinskii,

Please review the private content.

Best regards,
The 8Theme Team

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Stanislav Kuchinskii

Participant

December 18, 2024 at 22:03

Do you happen to have a more competent specialist who can actually help resolve the issue and not link to a refund request ? We were trying to figure out if there’s a misunderstanding of the question, because not having a simple functionality of stock woocommerce filters in a premium theme filters does not make much sense, especially when the functionality works with the search, but not with updating a filter when another filter is selected

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Andrew Mitchell

Support staff

December 18, 2024 at 22:15

At the moment, we are unable to assist you until the issue with the licenses is resolved. Please check the details in the private correspondence.

Best regards,
8Theme Team

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