Swatches filters are not disappearing if selecting them leads to no results found

Dear @Stanislav Kuchinskii,

We hope this message finds you well.

Could you kindly provide us with access to your WordPress Admin account? This will allow us to thoroughly review the backend and assist you more effectively.

Thank you in advance for your cooperation.

Best regards,
The 8Theme Team

Dear @Stanislav Kuchinskii,

We hope this message finds you well.

We have identified a critical error on your website, as shown in the following screenshot: https://prnt.sc/WVnV-KW7FbZU.

To assist you in resolving this issue, we kindly request access to your FTP account. Specifically, we would need the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you are unsure how to create or retrieve these credentials, we recommend contacting your hosting provider, who will be able to guide you through the process.

Thank you for your cooperation. Please let us know if you have any questions or require further assistance.

Best regards,
The 8Theme Team

Dear @Stanislav Kuchinskii,

Sorry for the latest response.

1. We took a closer look and found that the hiding other attributes when filtering products are not available in our XStore theme yet.

However, you can submit your request on our task board at https://www.8theme.com/taskboard/. If the request gathers enough votes, we will consider implementing it in the future.

If you require this functionality urgently, we recommend reaching out to our customization department for assistance. You can do so via the following link: https://www.8theme.com/account/#etheme_customization_panel/.

2. For the fatal error we mentioned, it’s happening on the my account page: https://karniz2.k-style.ru/my-account/

https://www.awesomescreenshot.com/image/52068442?key=2184ea9e3310a730d01864f549061a59

Can you please help double check if the FTP account is correct? We enabled the WP_DEBUG but the error still not showing.

Best regards,
8Theme Team

Hello, Stanislav Kuchinskii,

Please review the private content.

Best regards,
The 8Theme Team

At the moment, we are unable to assist you until the issue with the licenses is resolved. Please check the details in the private correspondence.

Best regards,
8Theme Team

Hello, Stanislav Kuchinskii,
Thank you for resolving the issue with the licenses.

We have noticed that the access provided by you does not align with each other. Further details have been shared in the private content section.

Best regards,
8Theme Team

Hello, Stanislav Kuchinskii,

The access credentials you provided do not match once again. The issue remains the same as before.

Best regards,
8Theme’s Team

Hello, Stanislav Kuchinskii,

Thank you for providing access.

We have removed the links leading to pages without products. Unfortunately, we cannot implement this change as a default setting, as it would affect all clients. Many of our clients prefer to keep such links for SEO purposes.

After careful consideration, we determined that the best solution is to address this through a filter. As a result, we have added and enabled the following code in the functions.php file of your child theme, located in wp-content/themes/xstore-child/
The code:
add_filter('et_swatch_filter_check_empty_tax', '__return_true');

If you have any further questions or need assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello, Stanislav Kuchinskii,

The changes made to the theme plugin will also be included in the next update. All you need to do is keep the added code in the child theme.

Best regards,
8Theme Team

Dear Stanislav Kuchinskii,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team