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Syntax Error - by Jack Peterson - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

  • Avatar: Jack_Peterson
    Jack Peterson
    Participant
    June 23, 2020 at 21:30

    Brand New installation. I got an error below. Please help. No plugins and Nothing else are installed except your Xstore theme package. Thank you.
    plugins/et-core-plugin/app/models/customizer/theme-options/global/callbacks.php on line 42

    Please, contact administrator
    for this information.
    #241877 Copied Theme version: 2.3.6
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2020 at 07:31

    Hello,

    Please provide FTP access. If you don’t know your FTP host, FTP login, and FTP pass contact your hosting provider and ask this information.

    Regards

    #241911 Copied
    Avatar: Jack_Peterson
    Jack Peterson
    Participant
    June 24, 2020 at 16:11

    Please see Private content. Thank you for your help.

    Please contact administrator
    for this information.
    #242001 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2020 at 16:14

    You provided FTP to empty directory http://prntscr.com/t5pj7w Check the destination folder of the FTP user.

    Regards

    #242002 Copied
    Avatar: Jack_Peterson
    Jack Peterson
    Participant
    June 26, 2020 at 19:18

    Correct FTP info is provided. Please see it.
    Thank you,

    Please contact administrator
    for this information.
    #242345 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 26, 2020 at 19:26

    Hello,

    Update server limits according to theme requirements http://prntscr.com/t73yu2 especially PHP version.

    Regards

    #242348 Copied
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