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System Requirements Errors (API connection & Max input vars)

This topic has 3 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

brandonchang

Participant

June 15, 2023 at 03:31

Hi, I recently installed XStore and did the latest round of theme + core updates. I then see these errors (1 – API connection between XStore API with the XStore theme & 2 – Max input vars) popping up which were not present initially. See screenshot

I updated Max input vars to 2000 by updating the wp.config.php file and php.ini but the changes do not show up in the WP XStore dashboard.

Appreciate if you could take a look and advise.

Thank you
Brandon

#359426 Copied Theme version: 9.1.7

2 Answers

Tony Rodriguez

Support staff

June 15, 2023 at 09:45

Hello, @brandonchang,

Server configuration: It’s possible that your server configuration is overriding the values set in the php.ini file or the wp-config.php file. Contact your hosting provider or server administrator to confirm if there are any server-level restrictions in place that could be affecting the max_input_vars value and ask to increase it for you.

And same as for the API connection, please ask your hosting provider to check that connection for you, and allow your server/site to connect with the XStore API server.

We recommend that you contact your hosting provider to inquire if they are blocking outgoing/ingoing connections to our server 136.243.62.54.

Kind Regards,
8theme team

#359453 Copied

Rose Tyler

Support staff

June 15, 2023 at 09:45

Hello Brandonchang,

Thank you for contacting us and for using XStore.

You need to contact your hosting provider and ask to fix the error with “API server connection”.
Also, the hosting provider should be able to answer why your changes for Max input vars aren’t applied.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#359454 Copied
Tagged: connection, errors, max input vars, system requirements, themes, woocommerce
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