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Tag and category Elementor widget retrieves random tags

This topic has 7 replies, 2 voices, and was last updated 2 weeks, 4 days ago ago by Luca Rossi

Don

Participant

August 30, 2024 at 20:17

It seems that tag/category plugin retrieves random tags, those that I entered previously for other products. Even if I have no tags applied on top of a product it will retrieve some previous tags.

Is this a known issue? Could you also pinpoint to the file for this functionality so that I could debug further.

Maybe I am setting something wrong.

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#412437 Copied

6 Answers

Don

Participant

August 30, 2024 at 20:18

I have tried to clear cache, both browser and Woocommerce cache available in the Status page, but this did not help

#412438 Copied

Luca Rossi

Support staff

August 31, 2024 at 16:58

Hi @Don,

Please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#412519 Copied

Don

Participant

September 2, 2024 at 08:00

Sorry, but the information you are requesting is too sensitive in my opinion. If you could advise or give potential ideas for debugging – I am up for doing this.

I am almost sure that this is not the problem of the setup in the admin and more of a technical issue. This is why I also asked to pinpoint me to specific file too that handles the product tags. Otherwise, I will need to find myself at some point.

#412649 Copied

Luca Rossi

Support staff

September 2, 2024 at 09:25

Hi @Don,

Unfortunately, we couldn’t reproduce this issue on our end.

Please take a look the screenshots:

– With Tags:
+ https://prnt.sc/87EjzhNZwJqS
+ https://prnt.sc/wwk-5xCDZY73

– Without Tags:
+ https://prnt.sc/h8QYFQH0WQhc
+ https://prnt.sc/Wi6OucPjqqls

Do you also have any cache plugins? Please help us to completely disable all the caches then try again.

Best Regards,
8Theme’s Team

#412671 Copied

Don

Participant

September 2, 2024 at 10:32

Ok, so in this case I will need to do some debugging myself on this. Thank you. I will inform about the results later.

#412694 Copied

Luca Rossi

Support staff

September 2, 2024 at 18:02

Thanks Don,

Let us know if you need anything else.

Best Regards,
8Theme’s Team

#412779 Copied
Tagged: efficient tag management, elementor tag plugin, elementor widget, random tags retrieval, tag category widget, woocommerce seo, wordpress woocommerce templates
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