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Technical error linked to XStore Core etc

This topic has 16 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler

  • Avatar: Florian
    Florian
    Participant
    January 31, 2023 at 16:09

    I got a message from WordPress, notifying me that WordPress has detected an error with XStore Core. Now I can’t come into Elementor and the site has some issues. Please see below:

    Details of the error
    ==================
    An error of type E_ERROR occurred on line 2583 of the following file: /var/www/html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-grid.php. Error Cause: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, string given in /var/www/html/wp-content/plugins/et-core-plugin/app/controllers/ elements/general/product-grid.php:2583
    Stack trace:
    [too long to include in this message)

    #345616 Copied Theme version: 9.0.3 WooCommerce version: 7.3.0
    15 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2023 at 16:11

    Hello, Florian

    Thank you for reaching out to us.

    In order to further investigate the issue, we kindly request that you provide us with temporary WordPress admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To provide FTP access, please contact your hosting provider for assistance.

    We look forward to hearing from you.

    Kind Regards,
    8theme team

    #345618 Copied
    Avatar: Florian
    Florian
    Participant
    January 31, 2023 at 16:30

    Thanks. Info in private content

    Please contact administrator
    for this information.
    #345621 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2023 at 16:44

    Hello, Florian

    Thank you for the reply.

    On which page do you see the mentioned error?

    Please check wp-admin access – https://prnt.sc/b2a764HZnimq We can’t log in.

    Kind Regards,
    8theme team

    #345625 Copied
    Avatar: Florian
    Florian
    Participant
    January 31, 2023 at 17:18

    The main issue is that I can’t log in to Elementor anymore. I have sent an updated password in the private content.

    Thanks!

    Please contact administrator
    for this information.
    #345632 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2023 at 17:22

    Hello, Florian

    We can’t log in still – https://prnt.sc/Zv-Gh9P2OL7p Please provide the correct credentials.

    Kind Regards,
    8theme team

    #345633 Copied
    Avatar: Florian
    Florian
    Participant
    January 31, 2023 at 17:28

    Sorry for the confusion. New password should work now

    Please contact administrator
    for this information.
    #345634 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 1, 2023 at 05:25

    Hello Florian,

    I have just checked your site and it appears to be functioning correctly, as evidenced by the screenshot provided here: https://postimg.cc/2qHP6hcv. It is likely a caching issue on your end. Please try clearing your cache and checking again.

    Best Regards,
    8Theme’s Team

    #345654 Copied
    Avatar: Florian
    Florian
    Participant
    February 1, 2023 at 09:48

    Hi! I still cannot log in to Elementor due to this issue. See https://www.bagasi.com/wp-admin/post.php?post=17693&action=elementor

    (And the site has some issues that I need to fix through Elementor).

    #345693 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2023 at 10:02

    Hello, Florian,

    We’ve checked the URL you provided on 3 different devices and the Elementor editor works fine – https://prnt.sc/OkZZTEfiZ3Ek
    What browser do you use? Please try Chrome browser (update it to the latest version and disable 3rd party extensions that may affect the work of sites).

    Kind Regards,
    8theme team

    #345695 Copied
    Avatar: Florian
    Florian
    Participant
    February 1, 2023 at 10:10

    I just received another email from WordPress stating the cause of the problem as follows:

    Information about the error
    ==================
    An error of type E_ERROR occurred on row 2605 in the following fil: /var/www/html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-grid.php. Felorsak: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, string given in /var/www/html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-grid.php:2605
    Stack trace:
    #0 /var/www/html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-grid.php(2605): count()
    #1 /var/www/html/wp-content/plugins/et-core-plugin/app/controllers/elementor/general/product-grid.php(2249): ETC\App\Controllers\Elementor\General\Product_Grid::get_query()
    #2 /var/www/html/wp-content/plugins/elementor/includes/base/controls-stack.php(2268): ETC\App\Controllers\Elementor\General\Product_Grid->render()
    #3 /var/www/html/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()
    #4 /var/www/html/wp-content/plugins/elementor/includes/base/widget-base.php(733): Elementor\Widget_Base->render_content()
    #5 /var/www/html/wp-content/plugins/elementor/includes/base/element-base.php(536): Elementor\Widget_Base->get_raw_data()
    #6 /var/www/html/wp-content/plugins/elementor/includes/base/element-base.php(536): Elementor\Element_Base->get_raw_data()
    #7 /var/www/html/wp-content/plugins/elementor/core/base/document.php(966): Elementor\Element_Base->get_raw_data()
    #8 /var/www/html/wp-content/plugins/elementor/core/base/document.php(632): Elementor\Core\Base\Document->get_elements_raw_data()
    #9 /var/www/html/wp-content/plugins/elementor/includes/base/controls-stack.php(1021): Elementor\Core\Base\Document->get_initial_config()
    #10 /var/www/html/wp-content/plugins/elementor/core/editor/editor.php(527): Elementor\Controls_Stack->get_config()
    #11 /var/www/html/wp-includes/class-wp-hook.php(308): Elementor\Core\Editor\Editor->enqueue_scripts()
    #12 /var/www/html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #13 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action()
    #14 /var/www/html/wp-includes/script-loader.php(2180): do_action()
    #15 /var/www/html/wp-includes/class-wp-hook.php(308): wp_enqueue_scripts()
    #16 /var/www/html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #17 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action()
    #18 /var/www/html/wp-includes/general-template.php(3043): do_action()
    #19 /var/www/html/wp-content/plugins/elementor/includes/editor-templates/editor-wrapper.php(31): wp_head()
    #20 /var/www/html/wp-content/plugins/elementor/core/editor/editor.php(322): include(‘…’)
    #21 /var/www/html/wp-content/plugins/elementor/core/editor/editor.php(163): Elementor\Core\Editor\Editor->print_editor_template()
    #22 /var/www/html/wp-includes/class-wp-hook.php(308): Elementor\Core\Editor\Editor->init()
    #23 /var/www/html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #24 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action()
    #25 /var/www/html/wp-admin/admin.php(419): do_action()
    #26 /var/www/html/wp-admin/post.php(12): require_once(‘…’)
    #27 {main}
    thrown

    #345699 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 1, 2023 at 10:18

    Hello Florian,

    I have recorded a video for you as evidence that it is functioning properly for me. The video can be found here: https://www.veed.io/view/ca8e7053-ca4b-4aaf-b9b1-3749f3ed136e?sharingWidget=true&panel=share. Please try changing your browser and internet connection and then check back again.

    If you have any other issues, please let me know one by one so that I can assist you in resolving them.

    Best Regards,
    8Theme’s Team

    #345701 Copied
    Avatar: Florian
    Florian
    Participant
    February 1, 2023 at 10:23

    I can also get into Elementor from the pages setting in WP. However, several things have been messed up (e.g. a picture carrousel). As evidenced by the email I received yesterday and today as well, XStore Core is cuasing some sort of issue. Please see previous message as well with the specificartion on the issue

    #345703 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2023 at 10:40

    Hello, Florian

    Please clear cache and try to edit the Home page now

    Kind Regards,
    8theme team

    #345709 Copied
    Avatar: Florian
    Florian
    Participant
    February 1, 2023 at 11:27

    Thanks. Seems to work now (even though there are some clean up issues). Will get back to you if issues arise again. Thx

    #345715 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2023 at 11:49

    You’re welcome!

    Kind Regards,
    8theme team

    #345722 Copied

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