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Template Display Issue with Product Placement

This topic has 7 replies, 3 voices, and was last updated 12 months ago ago by Marlon

Marlon

Participant

November 24, 2023 at 12:54

I have an issue with the template: if you look at the following link, you’ll notice that the products overlap with the menu. Could you please tell me how to fix this?

Thank you!

Please, contact administrator
for this information.

#374638 Copied Theme version: 9.2.4 WooCommerce version: 8.3.1

6 Answers

Tony Rodriguez

Support staff

November 24, 2023 at 13:04

Hello, @Marlon,

Please create a temporary WP-admin login and share the credentials with us in a secure, private content area. This will enable us to thoroughly examine your settings and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

#374641 Copied

Marlon

Participant

November 24, 2023 at 13:18

Here!

Thanks!!

Please contact administrator
for this information.

#374645 Copied

Tony Rodriguez

Support staff

November 24, 2023 at 13:58

Hello, @Marlon,

We are delighted to notify you that the issue you reported has been successfully resolved. We kindly ask that you revisit the following link after clearing your browser’s cache: https://lapetra.co/producto/alianza-infinita-brillantes-oro-blanco-2/

The problem was due to the header overlap option being activated. We have since disabled this feature, which has addressed the issue.

For your reference, please find below the screenshots illustrating the resolution:

https://ibb.co/M2MDDFB
https://ibb.co/19JJDqD

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#374656 Copied

Marlon

Participant

November 24, 2023 at 14:47

Ok thanks!

Another error I see is the following: https://prnt.sc/jJw5XwjcQVEs

The gallery is set up to look like the previous screenshot, but it appears incorrectly: https://www.awesomescreenshot.com/image/44466274?key=43f48f0062954dc58f5ec413a64985a1

Please contact administrator
for this information.

#374664 Copied

Rose Tyler

Support staff

November 24, 2023 at 16:23

Hello, @Marlon,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#374682 Copied

Marlon

Participant

November 24, 2023 at 21:36

ok thanks!

#374695 Copied
Tagged: best selling, ecommerce solution, online store, product placement, template display issue, woocommerce themes, wordpress
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The issue related to '‘Template Display Issue with Product Placement’' has been successfully resolved, and the topic is now closed for further responses

Template Display Issue with Product Placement

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