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Template Issue - by Skawty - on WordPress WooCommerce support

This topic has 18 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Brian Johnson

Skawty

Participant

April 22, 2015 at 10:54

Hi

Ive just recently updated my website to the latest version of wordpress and its saying i have some outdated template files and they need to be updated….

I’ve also noticed that when I’m on my front end all the product featured images have been squashed down in height and in the gallery they are stretched out…?

Is there a WooPress update coming soon to fix these issues & work with the new WordPress update?

Is there a workaround or fix that i can use to solve this problem as my web store looks terrible atm.

Any help on this would be greatly appreciated.

Thank You
Skawty

Please, contact administrator
for this information.

#58666 Copied Theme version: 1.4 WooCommerce version: 2.3.8

17 Answers

Eva Kemp

Support staff

April 22, 2015 at 11:31

Hello,

The reason is you have small images in sizes. The original dimensions should be 1425px × 1900px approximately and not 700px*700px.
Please try to reupload images in high resolution and regenerate thumbnails with the plugin http://wordpress.org/plugins/regenerate-thumbnails/ .

Thank you.
Regards,
Eva Kemp.

#58675 Copied

Skawty

Participant

April 22, 2015 at 11:37

Thanks for your reply Eva,

If you look at the rest of the gallery images they work perfectly fine and there is no resolution issue.

Up until i updated the the WordPress version yesterday there wasn’t an issue at all the 700×700 images fit perfectly and show as they should but since I’ve updated the WP version and its saying my template files are outdated and need to be updated there is this issue…?

Its 100% not a resolution image issue as they were all working properly before the update its a template issue…

Kind Regards
Scott

#58676 Copied

Robert Hall

Support staff

April 22, 2015 at 14:11

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#58715 Copied

Skawty

Participant

April 22, 2015 at 14:17

Here you go

Cheers
Scott

Please, contact administrator
for this information.

#58717 Copied

Skawty

Participant

April 23, 2015 at 09:01

Its been over 18hrs and I’ve still not had a reply…? i supplied you with the login details you requested and still nothing?

Any updates would be greatly appreciated as i need to get this issue sorted.

Kind Regards
Scott

#58919 Copied

Brian Johnson

Member

April 23, 2015 at 10:12

Hello

Please delete and reupload wp-content/themes/woopress/wocommerce folder. Also please provide us with ftp credentials to your site to let us check the issue more deeply.

With best regards
Brian Johnson

#58959 Copied

Skawty

Participant

April 23, 2015 at 11:08

Hi Brian,

Thanks for your help

Ive Now deleted and re uploaded the Woopress folder and it still hasn’t fixed the issue.

i have products arriving in the next few days and i really need to get this issue sorted.

Kind Regards
Scott

Please, contact administrator
for this information.

#59006 Copied
Eva Kemp

Support staff

April 23, 2015 at 12:44
Hello,

I’ve added this code in custom.css file in Appearance > Editor:
```
img.wp-post-image {
    height: auto !important;
}
```
Please clear browser cache and check single product pages now.

Regards,
Eva Kemp.
#59054 Copied
Skawty

Participant

April 23, 2015 at 12:58

Hi Eva,

That Seems to have done the trick thank you very Much 🙂

I have just encountered another issue though regarding the same thing:

When i go into my shop and click on Hats then click on Signature black snapback the feature image for the snapback has been cropped, but if you refresh the page or click on the next image it seems to fix itself could you please look into this issue please.

This also happens if you click on the arrows next to product description and go to the black logo snapback.

it seems to be happening to all the products sometimes it does it and sometimes it doesn’t.
its not a resolution problem or my browser and I’ve tested it on multipul browsers and on Win/Mac

Screenshot:
http://i57.tinypic.com/2mpjy1d.png

Thank you for your help i really do appreciate it!

Kind Regards
Scott

#59059 Copied

Eva Kemp

Support staff

April 23, 2015 at 16:47

Hello,

I’ve checked the product “Signature Logo Snapback Hat” and image has been fully loaded from the first time, no need to reload a page required. Please check it in another browser and other Internet provider.

Thank you.
Regards,
Eva Kemp.

#59230 Copied

Skawty

Participant

April 23, 2015 at 16:53

Ive tried it in multiple browsers like i said in my pervious post and it doesn’t happen all the time but quite often which i also stated in my previous post.

but i need this fixed as its a big issue for my customers.

Kind Regards
Scott

#59237 Copied
Brian Johnson

Member

April 23, 2015 at 17:04
Hello

Please check this line in your custom.css:
```
.entry-content img, .comment-content img, .widget img, img.header-image, .author-avatar img, img.wp-post-image {
  height: 215px!important;
}
```
and remove img.wp-post-image

With best regards
Brian Johnson
#59243 Copied
Skawty

Participant

April 23, 2015 at 17:13

This is custom CSS that one of your admins added in to fix the pervious problem i had see above posts.

I think if i remove it i will be back to square one…?

Kind Regards
Scott

#59247 Copied

Skawty

Participant

April 24, 2015 at 10:12

Still no reply…?

I’ve been trying to resolve this issue myself to to no luck but i have found out that it seems to only be an issue when I’m using a mac with safari browser

I tested it on Chrome,IE,Firefox & Safari on Windows and its fine theres not a problem it just seems
to be a mac issue.

I need this issue solved ASAP as i have products due to arrive in the next few days.

Any help on this would be greatly appreciated.

Kind regards
Scott

#59404 Copied
Brian Johnson

Member

April 24, 2015 at 11:08
Hello

Have you tried the solution above?
img.wp-post-image selector should be adjusted with height: auto !important; only one time like in provious posts:
```
img.wp-post-image {
    height: auto !important;
}
```
. It was adjusted twice. It may cause the issue. Please clear browser and check it. Then reply us in case the issue will persist.

With best regards
Brian Johnson
#59423 Copied
Skawty

Participant

April 24, 2015 at 11:15

Hi Brian,

I’ve tried removing it and it squashes all my images which was my original problem so i can’t do this.

would it be possible for you to login and take a look i have provided the login access in previous posts.

Kind Regards
Scott

#59428 Copied
Brian Johnson

Member

April 24, 2015 at 11:40
I have moved following line from pretty-rev-slider/css/custom.css to the theme custom.css:
```
.entry-content img, .comment-content img, .widget img, img.header-image, .author-avatar img, {
  height: 215px!important;
}
```
And removed img.wp-post-image from it leaving just:
```
img.wp-post-image {
    height: auto !important;
}
```
Now the image should look fine. Please check it.

With best regards
Brian Johnson
#59441 Copied
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