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Template outdated - by gewoonbovenaan - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Rose Tyler

gewoonbovenaan

Participant

November 2, 2020 at 15:09

Hi, the template is outdated ( https://gyazo.com/4432fe99f13ae91592ff8ef0b6f9e635 ) and if affects my orderconfirmation. Somehow customers dont get to see the text in the orderconfirmation anymore.
it should be this: https://gyazo.com/120e7fb47d4dd624ff343c1aebd36cb8 and they get this:
https://gyazo.com/60463033ea61a4bad9b15c4b8102f8eb

pls let me know.

#257376 Copied Theme version: 7.02 WooCommerce version: 4.6.1

3 Answers

Olga Barlow

Support staff

November 3, 2020 at 10:21

Hello,

The mentioned file is the file from your child theme if you check the path in more detail. We are not responsible for files you change in the child theme. So, if this is out of date then check the source file of the WooCommerce plugin and update your file according to the new version of the WooCommerce.

Theme support is able to help you only with files from the parent theme.

Regards

#257468 Copied

Johnpauls

Participant

September 14, 2022 at 22:20

I’m also facing some critical issues here at my end,
https://prnt.sc/AZAnLDc7afU9
https://prnt.sc/fGyyqJ6nUKju
See images above.
It’s affecting my website from loading.
Help me out.

#334100 Copied

Rose Tyler

Support staff

September 15, 2022 at 10:28

Hello @Johnpauls,

Thanks for using our theme.

It is because you updated the WooCommerce plugin. Not you need to update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Next time, do not update WooCommerce plugin before the theme update, here is our changelog – https://xstore.8theme.com/update-history/ with info about compatibility.

Regards

#334156 Copied
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