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TEMPORARY SITE OVERLOAD The site connection pool has been exhausted. Please refresh or try visiting

This topic has 15 replies, 5 voices, and was last updated 7 months, 2 weeks ago ago by Jack Richardson

khurram virk

Participant

April 28, 2024 at 17:49

dear sir

good day to you!

hope you are fine and doing well,

1) it is requested to please check why site is taking time and showing overload message?

2. secondly, admin toolbar is showing to non logged in users

have a wonderful day

thank you.

Please, contact administrator
for this information.

#393272 Copied Theme version: 9

14 Answers

Tony Rodriguez

Support staff

April 29, 2024 at 06:04

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

We have checked your site and found no issues. Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#393302 Copied

khurram virk

Participant

May 1, 2024 at 14:22

dear sir

good day to you!

we hope you will be fine, please check detail in PC.

thank you for supporting us.

Please contact administrator
for this information.

#393625 Copied

Luca Rossi

Support staff

May 2, 2024 at 10:15

Dear Mr. Khurram Virk,

We hope this message finds you well. Could you please inform us which hosting plan you are currently utilizing, and the average daily visitor count to your website?

We recommend that you reach out to your hosting provider’s support team regarding this matter, as it appears to be primarily related to server-side resources.

To our knowledge, this issue has not been reported by other customers.

2. secondly, admin toolbar is showing to non logged in users

About this issue, please disable the cache for logged-in users.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#393696 Copied

khurram virk

Participant

May 2, 2024 at 21:23

Dear 8theme Team

good day to you!

Thank you so much for kind reply, we have disabled one by one all plugins and checked. Moreover, godaddy hosting team said all is ok from their end.

please check our finding in PC.

have a great day.

thank you.

Please contact administrator
for this information.

#393783 Copied

Rose Tyler

Support staff

May 3, 2024 at 08:02

Dear khurram virk,

We did a test for your web-site on gtmetrix web-site tester with the results shared in private area (which are very good -> https://prnt.sc/QNb0TyH_SVl6 )
While we were trying to access your admin dashboard to check your system requirements we were blocked -> https://prnt.sc/nYzIoUX6ANuB
Please, provide us access so that we can check your XStore Control Panel -> System requirements as some requirements could be not achieved on your server directly slowing the work of your website. Also, you can check the work of your website with another theme such as Storefront (default WooCommerce theme).

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#393818 Copied

khurram virk

Participant

May 3, 2024 at 10:31

Dear sir

Good day to you

PC

Thank you

Please contact administrator
for this information.

#393840 Copied

Jack Richardson

Support staff

May 3, 2024 at 16:27

Dear @khurram virk,

I hope this message finds you well. We would like to bring to your attention that we encountered an issue while attempting to access your admin dashboard to verify the system requirements. Unfortunately, our access was blocked, as illustrated in the screenshot provided previously: https://prnt.sc/nYzIoUX6ANuB.

If it is convenient for you, could you please check the system requirements yourself through the XStore Control Panel under ‘System Status’? If you notice any orange or red badges next to the system values, it indicates that those aspects do not meet the necessary requirements which should be fixed on your server.

Your prompt attention to this matter would be greatly appreciated. Should you require any further assistance, please do not hesitate to contact us.

Best regards,

The 8Theme Team

#393915 Copied

khurram virk

Participant

May 3, 2024 at 18:26

dear team

good day to you!

sorry for inconvenience.

PC

thank you

Please contact administrator
for this information.

#393927 Copied

khurram virk

Participant

May 3, 2024 at 19:31

dear team

good day to you!

PC

have a wonderful day!

thank you

Please contact administrator
for this information.

#393931 Copied

Jack Richardson

Support staff

May 6, 2024 at 08:03

Dear Mr. Khurram Virk,

I hope this message finds you well. We are currently encountering some challenges with the FTP connection and server access related to your account.

Upon attempting to establish an FTP connection, we received the following error message:
We can’t connect to FTP: Is there a restriction by IP or something else that doesn’t allow us to connect?

Additionally, after successfully logging into your dashboard and navigating to WooCommerce -> Status (among other pages), we encountered an error from your server indicating “Access Denied – GoDaddy Website Firewall.” You can view the screenshot of this error at [https://prnt.sc/Zsu6NYGFgfFh](https://prnt.sc/Zsu6NYGFgfFh).

It appears that these issues may be linked to settings on your GoDaddy server, which seems to restrict our access after approximately five minutes, subsequently locking us out. This might also be contributing to the FTP connection issues we are experiencing.

Could you please check if there are any IP restrictions or other settings within the GoDaddy firewall that might be causing these problems? If possible, we would appreciate it if you could temporarily disable the firewall to see if this resolves the issue.

If disabling the firewall does not address the problem, we might need you to consider alternative solutions, such as switching to a different server provider from GoDaddy.

We value your cooperation and look forward to your prompt response so we can resolve these issues efficiently.

Best Regards,

Jack Richardson
8Theme’s Team

#394085 Copied

khurram virk

Participant

May 6, 2024 at 09:12

Dear Team

good day to you!

thank you for replying.

PC

lastly, we really appreciate your support and in return we want to have two more websites with xstore theme, should we purchase directly from you or envato?

have a great day

thank you

Please contact administrator
for this information.

#394094 Copied

Jack Richardson

Support staff

May 6, 2024 at 12:54

Dear @Mr. Khurram Virk,

I hope this message finds you well. We have a few updates and requests regarding our ongoing collaboration:

1. We kindly request that you either disable the IP restriction or grant access to our site for users in Ukraine. Should you prefer to maintain a whitelist, please refer to the private content section where we have listed the IP addresses of our developers.

2. Regarding your query about site health, we recommend checking if the issues persist regardless of the active theme. If the issues are specific to the XStore theme, we would be happy to investigate further. Otherwise, we suggest contacting the WordPress support team of your hosting provider for more comprehensive assistance.

3. “as we decided to upgrade server resources, so we are migrating
from godaddy managed ecommerce to high performance server (godaddy web hosting plus)” = we suggested switching to fully another provider rather than upgrading your GoDaddy plan. One of the recommended is Hostinger (https://hostinger.com.ua/), based on positive outcomes experienced by other clients who faced similar issues on GoDaddy servers. This change could potentially resolve the slow speed and site health issues you are experiencing.

4. For the purchase of the XStore Theme, please proceed directly through Envato for the most secure and direct transaction.

Thank you for your attention to these matters. We look forward to your prompt response and are here to assist with any further questions you may have.

Best Regards,
Jack Richardson
8Theme’s Team

Please contact administrator
for this information.

#394130 Copied

khurram virk

Participant

May 7, 2024 at 02:05

Dear Team

good day to you

thank you for reply

1. you can access now.
2. please check the error we found .
3. we have limitation due to client portfolio within godaddy hosting only.
4. OK Thank you

Please contact administrator
for this information.

#394187 Copied

Jack Richardson

Support staff

May 7, 2024 at 08:12

Dear @khurram virk,

We have reviewed the issues you are experiencing with your WordPress setup and have determined that they are related to configuration or compatibility issues rather than being directly caused by the XStore theme. Below, we provide a detailed breakdown of each issue and suggest steps to resolve them:

1. **REST API Error**:
The error message indicates a permissions issue when attempting to edit posts via the REST API, specifically stating, “Sorry, you are not allowed to edit posts in this post type.” This likely stems from a misconfiguration of user roles or permissions within your WordPress settings.

2. **Database Error Related to Comments**:
The encountered database error involves a missing column in a query, specifically the post_type column in the wp_{unique_db_name}_posts table. This issue could arise from a plugin conflict, database corruption, or an incomplete migration process.

It is important to note that these issues appear to be systemic within your WordPress installation and may be influenced by plugins, customizations, or the migration process rather than the XStore theme itself.

To address these issues, we recommend the following steps:

– **For the REST API Error**:
– Review and adjust the user roles and permissions within WordPress to ensure appropriate access.
– Check for any plugins or custom code that may interfere with REST API functionality.
– Confirm that REST API endpoints are correctly configured and accessible.

– **For the Database Error Related to Comments**:
– Review any recent changes to your WordPress installation, such as updates or new plugin installations, that might have altered the database schema.
– Verify the existence and proper configuration of the database tables and columns referenced in the error message.
– Temporarily disable plugins to identify any potential conflicts with database queries.

We hope these steps help you resolve the issues. Should you require further assistance or encounter additional difficulties, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

#394219 Copied
Tagged: best woocommerce themes, exhausted connection pool, refresh site connection, site overload solution, temporary site overload, woocommerce connection pool, woocommerce site visit
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