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Testing fake views / purchases – not showing on single product pages

This topic has 6 replies, 2 voices, and was last updated 10 months ago ago by Tony Rodriguez

ryan

Participant

January 10, 2024 at 02:44

Hi there, as the title says Im testing these features. Both are currently enabled. It will show on the categories but not on the single product pages.
Help is appreciated!
Thanks

Please, contact administrator
for this information.

#379408 Copied Theme version: 9.2.5

5 Answers

Tony Rodriguez

Support staff

January 10, 2024 at 12:32

Hello, @ryan,

Thank you for using our theme and for contacting us.

We kindly request that you capture a video illustrating the issue you are encountering to enhance our comprehension. Once recorded, please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the link with us. This will enable us to review the problem and offer you the appropriate assistance.

Warm regards,
The 8Theme Team

#379480 Copied

ryan

Participant

January 10, 2024 at 18:15

Hi, this works:

This doesn’t work:

#379540 Copied

Tony Rodriguez

Support staff

January 11, 2024 at 07:38

Hello, @ryan,

Thank you for reaching out to us regarding the issue you are experiencing with the Sale Booster feature, specifically the “Item Sold Fake Indicator.”

Upon thorough investigation, we have identified that the Sale Booster “Item Sold Fake Indicator” functions properly when the parent theme is activated on your site. However, the concern arises when the child theme is employed, as it does not display on single product pages, despite being enabled in the settings.

For a visual representation of this discrepancy, please refer to the attached image:
https://imgur.com/a/P0gEvnR

To address this matter, we recommend activating the parent theme to ensure the Sale Booster feature operates as intended. This implies that the issue is specific to the child theme configuration. We understand the importance of maintaining the child theme for customization purposes.

Considering this, we kindly suggest reaching out to your site developer and ask them to fix it. We are not responsible for additional code customization in the child theme.

We appreciate your understanding and cooperation in resolving this matter.

Best Regards,
The 8Theme Team

#379564 Copied

ryan

Participant

January 16, 2024 at 18:39

Hi there, I switched from the Child theme to the main theme and transferred the settings.
I added “short description” on the product builder and I guess that enabled this.

#380143 Copied

Tony Rodriguez

Support staff

January 17, 2024 at 08:23

Hello, @ryan,

Yes, you are correct. The XStore Sale Booster(Fake sold indicator) is activated on the single product page when you add the ‘Short Description’ element in the product builder. This feature is designed to enhance the single product page with the inclusion of the short description. If you have any further questions or concerns, feel free to let us know, and we’ll be happy to assist you.

Kind Regards,
8theme team

#380169 Copied
Tagged: inspect fake views wordpress, purchases verification woocommerce templates, single product pages analysis, testing fake views woocommerce, wordpress woocommerce fake purchases
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