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Text “disapears” from our website – can you help?

This topic has 10 replies, 2 voices, and was last updated 3 years ago ago by Olga Barlow

Renè Bavnild

Participant

December 2, 2021 at 12:34

Dear Support
I encounter a strange problem after the latest update and hope that you can help.
Some of our product text is shown in the backend, but not on the site. It comes back when I edit the product using Elementor, but as I have more than 200 products, it is a time consuming manual task.
Do you think it could be a caching problem or …?
See fx. https://animalshop.dk/vare/bolster-bed-med-cream-49cm/

Please, contact administrator
for this information.

#310672 Copied Theme version: 8.0.10 WooCommerce version: 5.9.0

9 Answers

Olga Barlow

Support staff

December 2, 2021 at 14:47

Hello,

What text is missing? Could you, please provide screenshots for a better understanding? And also provide WP Dashboard access.

Regards

#310706 Copied

Renè Bavnild

Participant

December 2, 2021 at 15:18

Look at this link it should say what the problem is
https://animalshop.dk/support-2-12-2021/

Please contact administrator
for this information.

#310713 Copied

Renè Bavnild

Participant

December 2, 2021 at 15:36

Olga Barlow

Please contact administrator
for this information.

#310720 Copied

Olga Barlow

Support staff

December 2, 2021 at 16:30

Hello,

Fixed. Check now, please.

Regards

#310737 Copied

Renè Bavnild

Participant

December 6, 2021 at 18:49

Hi Olga Barlow
You type Hello,

Fixed. Check now, please.
how did you do you can not write or show it so we can fix it ourselves if it happens again

Please contact administrator
for this information.

#311049 Copied

Olga Barlow

Support staff

December 6, 2021 at 20:03

Hello,

We made fixes in theme files. We’ll include the fix in the next theme update.

Regards

#311063 Copied

Renè Bavnild

Participant

December 7, 2021 at 11:29

A few more issues after the update Follow this link
https://animalshop.dk/support-7-12-2021/
Olga dit login er stadig det samme som før

Please contact administrator
for this information.

#311096 Copied

Renè Bavnild

Participant

December 7, 2021 at 13:07

https://animalshop.dk/vare/calibra-life-adult-large-breed-lamb-hundefoder/
Press description and composition and feed instructions they show the same min so it does not say in the item

Please contact administrator
for this information.

#311112 Copied

Olga Barlow

Support staff

December 7, 2021 at 15:39

Hello,

These tabs come from third-party plugins, they are not theme tabs. And they do not work even with the default theme https://recordit.co/0kUVXRdhc7 So, contact plugin author.

Regards

#311148 Copied
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Text “disapears” from our website – can you help?

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