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Thankyou page in Elementor not work how to fix

This topic has 2 replies, 2 voices, and was last updated 1 months, 4 weeks ago ago by Tony Rodriguez

back to 90s

Participant

January 31, 2025 at 20:26

thank you page in builder not work

before last I am trying to ad thankyou page in product summary elements after update i echeck again not work

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1 Answer

Tony Rodriguez

Support staff

February 1, 2025 at 11:55

Hello, @back to 90s,

Thank you for contacting us and for using XStore.

1/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

Let us know the results.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind regards,
The 8theme’s team

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