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That being said, please revert the template of your product to the default WooCommerce template.

This topic has 6 replies, 3 voices, and was last updated 5 months ago ago by Rose Tyler

jhawker81

Participant

June 14, 2024 at 16:41

I seem to have another problem with your theme. Could it be from the most recent update? I hope you can help me with this. I use a plugin for my personalized products, Advanced Product Fields Extended for WooCommerce, and a couple of days ago, the pricing stopped changing for the Woocommerce Price on top. See attached. It was working fine, but all of a sudden it stopped and the Support staff for the plugin sent me the following: However, I am using the same single product template as before when it was working fine. Please help me.

I investigated the issue, and it appears that your theme is using a custom product template.

Switching your theme to the default WordPress theme removes the “Add to cart” button where our plugin is hooked.

This means that the code you added will not work properly, since the product has a custom template.

That being said, please revert the template of your product to the default WooCommerce template and check if that will solve the issue.

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#399830 Copied Theme version: 9.3.12

5 Answers

Jack Richardson

Support staff

June 17, 2024 at 07:27

Dear @jhawker81,

I hope this message finds you well.

We have conducted a thorough test comparing the default Storefront theme with the XStore theme, which is currently active on your site. Our focus was to assess the functionality related to price adjustments when switching product variations. Based on our observations, the behavior of the price modification remains consistent across both themes.

For your reference, we have included a video in the private content section that details our findings.

Should you encounter any discrepancies that differ from the performance observed with the default Storefront theme, please inform us. We are prepared to investigate further and, if necessary, enhance compatibility. However, at this moment, there appears to be no requirement for adjustments.

Additionally, if there are specific functionalities you expected to operate differently, we recommend reaching out to your plugin’s support team with suggestions for global improvements in their code.

Thank you for your attention to this matter. We look forward to your feedback and are here to assist with any further inquiries you might have.

Best regards,
Jack Richardson
The 8Theme Team

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jhawker81

Participant

June 17, 2024 at 10:40

The support for the plugin sent me the same video. The problem is this was not an issue the first of last week, it was working fine. Therefore, could it be from your most recent update. I have included the email from the plugin support team in private content.

Please contact administrator
for this information.

#400162 Copied

Jack Richardson

Support staff

June 17, 2024 at 13:44

Dear @jhawker81,

I hope this message finds you well.

We have recently reviewed the snippet added by your plugin approximately five hours ago, which can be viewed here: https://prnt.sc/bcjtek_MMDIN. Upon examining the code, we noticed that it nearly resolves an issue but does not account for the widget class of XStore theme used to display prices on the Single product.

Your current snippet effectively supports the default Elementor product price widget and the Woodmart theme price widget. However, we believe there is an opportunity to enhance its functionality. We suggest making the following modifications to extend its compatibility, as detailed here: https://prnt.sc/Bipi9J51XLMh. The widget name required can be easily identified using the browser’s development tools, as shown here: https://prnt.sc/suxMc3DnaBa5.

We also observed that the snippet is tailored specifically for one theme and does not include support for another Themeforest premium theme, XStore. To foster broader compatibility, we recommend providing feedback to the plugin developers and suggesting an update to their documentation to include support for the Single product builder (Elementor based) by XStore theme.

To assist you further, we have refined the code of the snippet, and it now appears that the price display is functioning correctly, which you can verify here: https://prnt.sc/xdtmR_zMgEpQ.

We appreciate your attention to this matter and look forward to your feedback.

Best Regards,
Jack Richardson
The 8Theme Team

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jhawker81

Participant

June 17, 2024 at 13:56

You guys are absolutely the best!! Thank you so very much.

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for this information.

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Rose Tyler

Support staff

June 17, 2024 at 15:02

Dear @jhawker81,

You’re welcome!

Warm Regards,
The 8Theme Team

#400220 Copied
Tagged: default woocommerce template, product template revert, template modification, woocommerce product management, woocommerce templates, wordpress ecommerce solutions, wordpress woocommerce
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