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The about us page looks fine in the editor but not in the live page

This topic has 2 replies, 2 voices, and was last updated 10 months, 1 weeks ago ago by Rose Tyler

Luis

Participant

January 14, 2024 at 16:26

Hello, I’m having isuess with this webpage: https://beltancarnedeconejo.com/nosotros
this is the way it looks on the editor: https://beltancarnedeconejo.com/wp-content/uploads/2024/01/fail1.png
But when I see it live it does not show the background picture, but the text is there.

I’ve checked and tested several things but can´t find the reason.

Please, contact administrator
for this information.

#379880 Copied Theme version: 9.2.5 WooCommerce version: 8.4

1 Answer

Rose Tyler

Support staff

January 14, 2024 at 16:58

Hello, Luis,

We appreciate you reaching out to us and for your continued use of XStore.

Upon reviewing your website, we did not observe the issue you reported regarding background visibility. It appears that you are utilizing a caching plugin, which may be affecting the display of recent changes. We recommend temporarily deactivating this plugin until all content updates are completed.

Additionally, should you be using Google Chrome as your browser, we suggest using the Clear Cache extension to ensure your browser cache is not interfering with the display of your site. You can find the extension at the following link: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

We hope that this guidance proves helpful to you. Should you require further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

#379885 Copied
Tagged: about us page, best selling themes, editor vs live page, page display issues, woocommerce support, woocommerce themes, wordpress troubleshooting
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