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The archived product doesn’t work on my store page, which was created by duplicating the content of

This topic has 15 replies, 5 voices, and was last updated 4 weeks, 1 days ago ago by Andrew Mitchell

  • Avatar: MiguelFlorian
    MiguelFlorian
    Participant
    February 2, 2025 at 12:37

    First of all, I’d like to point out that the polylang plugin works fine, since I’ve translated my other pages. Secondly, when I translated my store page (the “boutique” page, in French) into my store page (in English), I saw that it wasn’t working properly and tried to fix it, but couldn’t. You can see the result on my screenshot attached to this request topic.

    What I want is to get the same result or content from my French store page on my English store page.

    Open my drive link, and see the difference.
    Thanks,

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #433096 Copied
    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2025 at 14:31

    Hello, MiguelFlorian,

    Thank you for reaching out to us.

    1/ Have you contacted Polylang plugin support? Please do this first.

    2/ https://prnt.sc/A5_D3vYf3Xmr – contact your hosting provider to solve this issue.

    Best Regards,
    8Theme’s Team

    #433109 Copied
    Avatar: MiguelFlorian
    MiguelFlorian
    Participant
    February 2, 2025 at 19:37

    1) yes, no problem with that plugin.
    2) you have to refresh the page.

    #433132 Copied
    Avatar: MiguelFlorian
    MiguelFlorian
    Participant
    February 2, 2025 at 19:44

    this message appears on the screen (the one with the yellow background).
    But I can’t change it.

    Files is visible for topic creator and
    support staff only.
    #433133 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 3, 2025 at 22:21

    Dear @MiguelFlorian,

    We hope this message finds you well.

    Could you kindly check if the issue you are experiencing might be related to the current permalink structure active on your website? We recommend trying to change the permalink structure to a different type and saving the changes.

    Additionally, please ensure that the shop pages are correctly configured across different languages in accordance with the documentation provided by your multilingual plugin. You may find it helpful to review the plugin’s tutorials or, if needed, submit a support request on their official support platform.

    Should you require further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #433248 Copied
    Avatar: MiguelFlorian
    MiguelFlorian
    Participant
    February 4, 2025 at 03:24

    I was able to translate all the pages except store.

    But I realize that the store page doesn’t display any products that are present in the boutique page.
    However, my store page is translated using the polylang plugin, just like the other pages, which I’d like to remind you has no problems whatsoever. This plugin works because I’ve already contacted the plugin’s support team and I think the problem lies elsewhere.

    how to solve this?

    Also, I realize that in the woocommerce settings it says that my store page is the woocommerce store page.

    if it’s wommerce that’s blocking this, how can i make woocommerce understand that the store page is also a store for my ecommerce application?
    For me, that’s the problem, because I’ve analyzed the situation correctly.

    is that code can fix my issue ?

    function set_store_page_for_woocommerce($query) {
    if (!is_admin() && $query->is_main_query()) {
        if (pll_current_language() == 'en' && is_page('store')) {
            $query->set('post_type', 'product');
        }
    }
}
add_action('pre_get_posts', 'set_store_page_for_woocommerce');
    #433253 Copied
    Avatar: MiguelFlorian
    MiguelFlorian
    Participant
    February 6, 2025 at 04:15

    Someone can help me here ?

    I need help !

    #433471 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    February 6, 2025 at 10:49

    Dear @MiguelFlorian,

    We sincerely apologize for the delayed response due to the high volume of support requests.

    We would like to access your WordPress admin; however, the provided username and password are not working.

    Could you kindly verify the credentials and provide us with the correct details? Your assistance would be greatly appreciated.

    Thank you for your time and support.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #433518 Copied
    Avatar: MiguelFlorian
    MiguelFlorian
    Participant
    February 6, 2025 at 12:15

    Here is the login access

    Please contact administrator
    for this information.
    #433527 Copied
    Avatar: MiguelFlorian
    MiguelFlorian
    Participant
    February 6, 2025 at 13:59

    @LucaRossi

    Here is my login access

    Please contact administrator
    for this information.
    #433534 Copied
    Avatar: MiguelFlorian
    MiguelFlorian
    Participant
    February 7, 2025 at 04:12

    Hallo !

    Someone can reply me ?
    I can understand you have a high volume of support requests.

    But…

    #433607 Copied
    Avatar: MiguelFlorian
    MiguelFlorian
    Participant
    February 7, 2025 at 14:26

    After 3 days, I have had no response to my request.

    Three days already!!!

    #433670 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    February 7, 2025 at 16:45

    Dear @MiguelFlorian,

    Please be assured that our team is currently reviewing your concerns. Kindly note that replying to your own topics may push them to the bottom of the queue, which could result in a longer response time.

    We appreciate your patience and understanding. Please stay tuned for further updates.

    Best regards,
    8Theme Team

    #433688 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    February 7, 2025 at 17:15

    Dear @MiguelFlorian,

    After carefully reviewing the Polylang documentation, we have found that in order to make your shop page multilingual using Polylang, you will also need to use the following add-on:

    [Polylang & WooCommerce Add-on](https://polylang-pro.translate.goog/how-to-create-a-multilingual-store-with-polylang-and-woocommerce/)

    We hope this information is helpful. Please feel free to reach out if you have any further questions.

    Best regards,
    The 8Theme Team

    #433689 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 10, 2025 at 09:13

    Dear MiguelFlorian,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #433911 Copied
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