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The backend displays normal front-end data but does not display it.

This topic has 8 replies, 2 voices, and was last updated 5 months, 3 weeks ago ago by Tony Rodriguez

Allen

Participant

June 26, 2024 at 07:21

The backend displays normal front-end data but does not display it.

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support staff only.

#401662 Copied Theme version: 9.3.13

7 Answers

Tony Rodriguez

Support staff

June 26, 2024 at 07:36

Hello, @Allen,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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Allen

Participant

June 26, 2024 at 09:01

See Private content area，thanks

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Tony Rodriguez

Support staff

June 26, 2024 at 09:17

Hello, @Allen,

We are pleased to inform you that the issue you reported has been successfully resolved. We have deactivated the weLaunch Framework plugin on your website, which has addressed the concern.

Please clear your browser’s cache and revisit your site to confirm that the functionality has been restored to your satisfaction.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#401715 Copied

Allen

Participant

June 26, 2024 at 09:35

Hello, I just cleared the cache, accessed in incognito mode, and changed the browser at the same time, but it is still blank. Could you please help me check again, thank you.

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support staff only.

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Tony Rodriguez

Support staff

June 26, 2024 at 11:18

Hello, @Allen,

Thank you for your patience and for reaching out to us with your concern.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

As part of our troubleshooting process, we have temporarily deactivated all third-party plugins on your site. This action appears to have addressed the issue.

We recommend that you reactivate each plugin individually on your site. This step will help you determine which plugin may be causing the problem. Should you require any assistance during this process, please do not hesitate to contact us.

We hope this resolution is satisfactory and appreciate your cooperation. Thank you for choosing our services.

Best Regards,
The 8Theme Team

#401761 Copied

Allen

Participant

June 26, 2024 at 14:32

Hello, I haven’t activated any plug-ins and other adjustments, and I still have the same problem when opening it.

#401820 Copied

Tony Rodriguez

Support staff

June 27, 2024 at 06:19

Hello, @Allen,

Thank you for contacting us and for using XStore.

We have conducted a thorough review of your website using the Chrome browser on a Windows operating system and did not encounter any issues. For your reference, we have recorded a video of our review process, which is available in the private content area.

To assist you further, could you please specify the browser and operating system on which you are experiencing the problem? This information will enable us to replicate the issue and provide you with targeted assistance.

Additionally, we kindly request that you record a video demonstrating the problem you are facing. Please upload this video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us.

Thank you for your cooperation. We look forward to resolving this matter efficiently.

Best Regards,
The 8Theme Team

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for this information.

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Tagged: backend data display, best selling themes, fix woocommerce display, frontend display issues, highly rated woocommerce themes, woocommerce backend solutions, woocommerce themes
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