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The banner on the main page of the new site is not loading

This topic has 8 replies, 4 voices, and was last updated 3 days, 12 hours ago ago by Luca Rossi

Goostaf

Participant

February 16, 2025 at 15:01

The banner on the main page of the new site is not loading, can you help me figure it out? We’re dropping data from the site, it’s still closed to everyone.

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#434472 Copied Theme version: 9.4.7

7 Answers

Tony Rodriguez

Support staff

February 17, 2025 at 06:38

Hello, @Goostaf,

Thank you for contacting us and for using XStore.

1/ Please temporarily activate the XStore parent theme on your website and check again. Let us know the result.

If it works correctly with the XStore parent theme then it is confirmed the issue is caused by your child theme additional code customization.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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Goostaf

Participant

February 17, 2025 at 11:24

I did it, it’s not working.

#434549 Copied

Tony Rodriguez

Support staff

February 17, 2025 at 12:09

Hello, @Goostaf,

Thank you for your response.

During our investigation, we activated the XStore parent theme on your website and found no issues. It appears that the problem is related to the Xstore child theme currently in use.

We recommend reviewing your child theme code customization or considering the use of a new child theme to address the issue.

You can download new XStore child theme here: https://www.8theme.com/downloads/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Goostaf

Participant

March 27, 2025 at 06:23

Hello, I deleted the child theme, updated the theme and plugins, put the child theme from a purchased theme, nothing helped, I don’t see any child themes on your link

#438814 Copied

Goostaf

Participant

March 27, 2025 at 06:39

2. there is no editor in staticblock: WPBakery Page Builder

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Andrew Mitchell

Support staff

March 27, 2025 at 08:15

Hello, Goostaf

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#438827 Copied

Luca Rossi

Support staff

March 27, 2025 at 12:58

Dear @Goostaf,

We hope you are doing well.

1. Regarding the slider issue, kindly review all your custom CSS codes under XStore > Theme Options > Theme Custom CSS. Since we have switched to the parent theme, the slider is now functioning correctly. You may validate your custom CSS code using the following tool: (https://codebeautify.org/css-beautify-minify).

2. Additionally, please ensure that the WPBakery Builder is enabled for all your custom post types under WPBakery Settings: (https://tinyurl.com/22zohmhr).

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

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