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The banner on the main page of the new site is not loading

This topic has 4 replies, 2 voices, and was last updated 2 days, 9 hours ago ago by Tony Rodriguez

Goostaf

Participant

February 16, 2025 at 15:01

The banner on the main page of the new site is not loading, can you help me figure it out? We’re dropping data from the site, it’s still closed to everyone.

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3 Answers

Tony Rodriguez

Support staff

February 17, 2025 at 06:38

Hello, @Goostaf,

Thank you for contacting us and for using XStore.

1/ Please temporarily activate the XStore parent theme on your website and check again. Let us know the result.

If it works correctly with the XStore parent theme then it is confirmed the issue is caused by your child theme additional code customization.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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Goostaf

Participant

February 17, 2025 at 11:24

I did it, it’s not working.

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Tony Rodriguez

Support staff

February 17, 2025 at 12:09

Hello, @Goostaf,

Thank you for your response.

During our investigation, we activated the XStore parent theme on your website and found no issues. It appears that the problem is related to the Xstore child theme currently in use.

We recommend reviewing your child theme code customization or considering the use of a new child theme to address the issue.

You can download new XStore child theme here: https://www.8theme.com/downloads/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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