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The brand filter can’t show all brands in shop page

This topic has 4 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

Leon

Participant

November 16, 2024 at 20:51

Hi

The brand filter in the front shop page can’t show all brands, but in the elementor preview version it shows all brands.

Could you help me investigate this issue?

Thank you

Please, contact administrator
for this information.

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support staff only.

#423829 Copied Theme version: 9.4.4

3 Answers

Rose Tyler

Support staff

November 17, 2024 at 08:21

Hello, Leon,

Thank you for reaching out to us.

We understand that the brand filter on the front shop page is not displaying all brands, while the Elementor preview version shows them correctly. We will be happy to assist you in investigating this issue.

WooCommerce > Status > Tools > Brands Transients > Clear.

Or provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#423842 Copied

Leon

Participant

November 17, 2024 at 10:46

Hi

Thanks for your response.
I cleared the “Brands Transients” and this issue disappeared.

Thank you very much.

#423857 Copied

Andrew Mitchell

Support staff

November 17, 2024 at 10:46

Dear Leon,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

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The brand filter can’t show all brands in shop page

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