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The brand filter not showing all the brands

This topic has 7 replies, 3 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

Kalmika

Participant

July 27, 2023 at 04:55

Example on this link, I have products with 7 different brands, but on the brand filter widget is only showing the “KOLO” brand, and the rest is missing. I read all the topics before, but nothing helped (like clear cache, move the missing brand items to a new brand , create BrandAttr, regenerate searching / brand table etc.)

Also, if I turn on the product count near the brand that number is not correct (more than it should be)

(Brands = Márkák)

You see “KOLO”, but missing:
BLB
KALDEWEI
GALA
LAUFEN
Villeroy & Boch
FJORDD

All the rest of the product list page has the same problem.
This feature is the main reason I bought the theme 🙁

(sorry for my poor english)
Thank you

Please, contact administrator
for this information.

#363062 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

6 Answers

Rose Tyler

Support staff

July 27, 2023 at 07:34

Hello, Kalmika,

Thank you for getting in touch with us.

Please provide FTP access also – FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#363076 Copied

Kalmika

Participant

July 27, 2023 at 07:48

Thanks, I did created a standard ftp connection. Really thank you!

Please contact administrator
for this information.

#363077 Copied

Kalmika

Participant

July 27, 2023 at 09:50

It seems now it works fine! Thank you!
Could you tell me what was the solution? So next time – if it will be – I would make it without disturb all of you.

#363090 Copied
Rose Tyler

Support staff

July 27, 2023 at 09:51
Hello, Kalmika,

We have resolved this issue by adding the following filters to the functions.php of the theme.
```
add_filter( 'etheme_widget_product_brands_cache', '__return_false');
add_filter( 'etheme_widget_product_categories_cache', '__return_false');
```
We have also made changes to the following files, the fixes will be included in the next theme update.
et-core-plugin/app/models/widgets/categories-filter.php
et-core-plugin/app/models/widgets/brands-filter.php

Kind Regards,
8theme team
#363091 Copied
Kalmika

Participant

July 27, 2023 at 09:58

Thank you, really!

#363093 Copied

Tony Rodriguez

Support staff

July 27, 2023 at 10:03

Hello, @Kalmika,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#363094 Copied
Tagged: best selling woocommerce themes, brand filter, persuasive, seo friendly, showing all brands, woocommerce
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The brand filter not showing all the brands

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