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The carousels are not working properly - by MAHDAR

This topic has 8 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Jack Richardson

MAHDAR

Participant

December 18, 2024 at 21:35

Hello, I hope you’re doing well,

I updated Elementor and Elementor Pro to the latest version, as well as the theme.

However, after updating Elementor, the issue is that the carousels are not functioning properly.

Please watch the attached video.

Please, contact administrator
for this information.

#428006 Copied Theme version: 9.4.6

7 Answers

MAHDAR

Participant

December 18, 2024 at 21:51

2- In PHP version 8.1, this error is also being rapidly generated in the log file:

[18-Dec-2024 20:48:46 UTC] PHP Warning: Undefined array key “etheme_conditions” in

public_html/wp-content/plugins/et-core-plugin/app/controllers/elementor/modules/conditional-display.php on line 702

#428008 Copied

Rose Tyler

Support staff

December 19, 2024 at 09:06

Hello, MAHDAR,

Thank you for contacting us and for using XStore.

1/ You mentioned a video, but we are unable to locate it. Could you kindly resend the link?

2/ We are experiencing difficulties logging in. Could you please verify the credentials you provided and share updated ones that work?

3/ Additionally, we kindly request FTP access.

Thank you for your attention to these matters.

Best regards,
8Theme’s Team

#428046 Copied

MAHDAR

Participant

December 19, 2024 at 09:36

Hello, I apologize, I have provided the video and the necessary access.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#428052 Copied

Jack Richardson

Support staff

December 20, 2024 at 15:59

Dear @MAHDAR,

We hope this message finds you well.

Could you kindly check if the Carousel widget is functioning correctly now? It appears there was an issue when the loop option was activated. As a temporary measure, we have disabled the loop option for this widget and have reported the bug to our development team for further investigation.

Thank you for your assistance.

Best regards,
Jack Richardson
The 8Theme Team

#428219 Copied

MAHDAR

Participant

December 20, 2024 at 17:10

Yes, it’s true that it works when the loop is deactivated.

But we want the loop option to be active as well.

#428232 Copied

MAHDAR

Participant

December 23, 2024 at 01:26

Hi, how are you?

Do you think this issue will be resolved soon?

Because I have many sliders on my website, and all of them have problems.

#428343 Copied

Jack Richardson

Support staff

December 23, 2024 at 17:11

Dear @MAHDAR,

We hope this message finds you well.

We would like to inform you that we have identified the issue affecting the carousels on your website. It appears that when the “slider per scroll” option is set to any value other than the default, and the “loop” option is simultaneously activated, it causes a conflict.

To address this, we have reverted the “slider per scroll” setting to its default value, as shown here: https://prnt.sc/vNvqvuE1vj5X. Following this adjustment, the carousel on your homepage now appears to be functioning correctly.

We kindly request you to review the changes on your end. If everything is working as expected, you may apply the same settings to the other pages and carousels on your website.

We will check how it is possible to fix so please, at this time keep the value we set above on carousels.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#428454 Copied
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