The category heading ima that is included in a specific category page is not being entered properly.

This topic has 12 replies, 3 voices, and was last updated 1 days, 18 hours ago ago by Andrew Mitchell

  • Avatar: Subho
    Subho
    Participant
    February 14, 2025 at 18:46

    The category heading image that is included in a specific category page is not being entered properly.

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    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 15, 2025 at 06:07

    Hello, @Subho,

    Thank you for contacting us and for using XStore.

    We have reviewed your website and noticed that you are using the “Product Archive” layout with the condition set to “All Product Archives.” This means that the layout is applied to all archive pages, including the Shop and Category pages. As a result, the breadcrumb image is overriding the custom page heading image for this specific category.

    If you would like to display a custom page heading image for a specific category page, we recommend modifying the product archive page condition from “All Product Archives” to “Shop Page Only” and then checking the results again.

    By making this adjustment, the product category pages will follow the default layout and correctly display the custom page heading image for the selected category.

    For your reference, we have provided images in the private content area.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    We hope this information is helpful. Please let us know if you need any further assistance.

    Best regards,
    8Theme Team

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    Avatar: Subho
    Subho
    Participant
    February 15, 2025 at 10:52

    Layout not published

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    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 15, 2025 at 12:25

    Hello, @Subho,

    Thank you for your response.

    Elementor recognized that you have set this location for other templates:
    Elementor Products Archive #1663

    It seems you are using the same condition as another template. Please use different conditions for different templates.

    Archive products builder using Elementor offers Conditions settings for templates https://prnt.sc/koz-JjW6_Ahi Please try to use them to achieve the desired results.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    We hope this information is helpful. Please let us know if you need any further assistance.

    Best regards,
    8Theme Team

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    Avatar: Subho
    Subho
    Participant
    February 15, 2025 at 13:16

    I do not understand

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 15, 2025 at 13:28

    Hello, @Subho,

    We would like to clarify how the layout conditions work:

    – If you set the layout condition to **”All Product Archive,”** this means the layout will be applied to all archive pages, including the shop page and product category pages.
    – If you set the condition to **”Shop Page,”** the layout will only be applied to the shop page and will not affect product category pages.

    We hope this explanation helps. If you have any further questions, please feel free to reach out.

    **Best regards,**
    **8Theme Team**

    Avatar: Subho
    Subho
    Participant
    February 15, 2025 at 13:32

    I want set the condition to **”Shop Page,” But how do I set it up? The problem is there, it’s not working.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 15, 2025 at 13:58

    Hello, @Subho,

    1/ Kindly ensure that your website is running the latest versions of the WordPress (6.7.2) and XStore theme (9.4.7) and the XStore Core plugin (5.4.7). You can refer to the following links for update history and detailed instructions on updating:

    https://www.8theme.com/downloads/
    -https://xstore.8theme.com/update-history/
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Afterward, please clear all caches and check again.

    If the issue persists, Please describe your problem in detail what exactly you want or your desired goal.

    Furthermore, Please provide a screenshot of the problem with a mark on it for my better understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Subho
    Subho
    Participant
    February 15, 2025 at 16:58

    My website is running the latest versions of the WordPress (6.7.2) and XStore theme (9.4.7) and the XStore Core plugin (5.4.7) But it’s not working.

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    Avatar: Subho
    Subho
    Participant
    February 16, 2025 at 16:58

    Please reply

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 17, 2025 at 05:45

    Hello, @Subho,

    Thank you for reaching out to us. We sincerely apologize for any delay in our response, as it was the weekend.

    We have thoroughly reviewed your website and did not find any issues. To ensure everything functions correctly, we have set the product archive template condition to the shop page and updated it accordingly.

    For your reference, we have provided images in the private content area.

    We hope this resolves your concern. Please feel free to reach out if you need any further assistance.

    Best regards,
    8Theme Team

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    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 17, 2025 at 12:23

    Dear Subho,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

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