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The category page and brand page cann’t be loaded

This topic has 2 replies, 2 voices, and was last updated 4 hours, 26 minutes ago ago by Rose Tyler

Leon

Participant

March 12, 2025 at 15:02

Hello

In the store the category page and brand page cann’t be loaded normally. The first page can show common. And from the second page , all the page is always loading and cann’t show.

Could you help me investigate this issue?

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#437077 Copied Theme version: 9.4.8

1 Answer

Rose Tyler

Support staff

March 12, 2025 at 15:12

Hello, Leon,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Warm Regards,
The 8Theme Team

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