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The content of the homepage is still the original content and cannot be edited now.

This topic has 63 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Rose Tyler

cocofu

Participant

July 15, 2024 at 03:57

22222

Please contact administrator
for this information.

#404701 Copied

Rose Tyler

Support staff

July 15, 2024 at 07:34

Hello cocofu,

Please provide temporary wp-admin access. We need to check your settings.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please be informed that you will have the ability to delete this account once your queries have been addressed.

Thank you for your cooperation.

Kind Regards,
8theme team

#404720 Copied

cocofu

Participant

July 15, 2024 at 07:56

———-

Please contact administrator
for this information.

#404731 Copied

Rose Tyler

Support staff

July 15, 2024 at 08:07

Hello cocofu,

Please follow the steps below to set up a new administrator account:
1. Navigate to the Dashboard.
2. Select ‘Users’.
3. Click on ‘Add new’.
4. Create an account and assign it the ‘administrator’ role. https://prnt.sc/s3rc9m

Once you have created the account, please provide the username and password in the Private Content section. This is a secure area inaccessible to unauthorized individuals, ensuring that any information you provide remains confidential.

Please note that different individuals manage our email and forum communications. To ensure a swift and accurate response, kindly reply directly through this platform.

Kind Regards,
8theme team

#404734 Copied

cocofu

Participant

July 16, 2024 at 02:54

If you can’t solve our problem, I will file a complaint against you. I will not send you my account and password here. I will only send it to you via email. Can you tell me why this problem occurs? I haven’t set anything.

Please contact administrator
for this information.

#404942 Copied

Rose Tyler

Support staff

July 16, 2024 at 07:47

Hello cocofu,

We are eager to assist you, but to do so effectively, we require your cooperation. You have mentioned that you would send the necessary access credentials via email, but we have yet to receive them. Please provide these credentials at your earliest convenience.

To address your queries accurately, we need to review the settings on your website. Without access, it is impossible for us to determine which actions or settings might have caused the issues on your site, as a thorough investigation is required.

We regret to receive complaints instead of cooperation. If you genuinely seek assistance, we kindly urge you to respond constructively.

Thank you for your attention to this matter. We look forward to your prompt response and to assisting you further.

Kind Regards,
8theme team

#404970 Copied

cocofu

Participant

July 16, 2024 at 08:19

I want to say yes, I want to send it to you via email, I don’t want to send it here, do you understand what I mean, I want to send it to you via my email, it’s not safe here

Please contact administrator
for this information.

#404983 Copied

cocofu

Participant

July 16, 2024 at 08:20

I will send it to you via email. Please let me know if you understand me.

Please contact administrator
for this information.

#404986 Copied

Rose Tyler

Support staff

July 16, 2024 at 08:41

Hello cocofu,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#404996 Copied

cocofu

Participant

July 16, 2024 at 08:58

1111

Please contact administrator
for this information.

#405003 Copied

Rose Tyler

Support staff

July 16, 2024 at 09:26

Hello cocofu,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#405012 Copied

cocofu

Participant

July 16, 2024 at 09:52

You didn’t deal with my problem, and I still have the problem. If you don’t reply to my message, I will complain to you.

Please contact administrator
for this information.

#405032 Copied

Rose Tyler

Support staff

July 16, 2024 at 10:18

Hello cocofu,

Please provide FTP access.

Kind Regards,
8theme team

#405055 Copied

cocofu

Participant

July 16, 2024 at 10:21

Hello, I will send you both accounts.

Please contact administrator
for this information.

#405059 Copied

Rose Tyler

Support staff

July 16, 2024 at 11:19

Hello cocofu,

Answered by email.

Kind Regards,
8theme team

#405085 Copied

cocofu

Participant

July 16, 2024 at 11:28

Please help me solve the problem that there are no add to cart and purchase buttons on my product pages

Please contact administrator
for this information.

#405093 Copied

Rose Tyler

Support staff

July 16, 2024 at 11:37

Hello cocofu,

Answered by email at your request.

Kind Regards,
8theme team

#405098 Copied

cocofu

Participant

July 19, 2024 at 07:10

11111

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#405746 Copied

cocofu

Participant

July 19, 2024 at 07:15

The first question is, my template seems to be wrong with the original template. On my product page, the options are more products, not delivery methods.

The second question is why can’t I open the subscription email at the bottom?

Bottom loading is also a problem

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#405749 Copied

Rose Tyler

Support staff

July 19, 2024 at 07:36

Hello cocofu,

We hope this message finds you well. We kindly request that you provide us with temporary access to the WP-admin panel at your earliest convenience. Please feel free to grant this access in any manner you deem suitable.

Kind Regards,
8theme team

#405758 Copied

cocofu

Participant

July 19, 2024 at 07:57

I will send it to you via email. Please tell me your email address.

Please contact administrator
for this information.

#405767 Copied

Rose Tyler

Support staff

July 19, 2024 at 08:09

Hello cocofu,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#405774 Copied

Rose Tyler

Support staff

July 19, 2024 at 08:34

Hello,

1/ The “More Products” tab was added by a vendor plugin on your site. If you want to remove this tab, contact support of the Dokan plugin directly.
The tab on the original template is just an example. You can create your own tabs via XStore Builders > Single Product Builder > Tabs settings > Add item https://gyazo.com/a7cfdc8308fbfa12c9e023d4ffac156d

2/ https://gyazo.com/3095f9dc9431adb5b87c1ab0d3a68c78 > [mc4wp_form id=1023] > https://gyazo.com/9882e207df0e5cd74142bfc8504a8fa2

Read more – https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

3/ Lazy loading can be disabled – https://gyazo.com/f6806f43e80e7d2a7325e5996bed8d1b

Kind Regards,
8theme team

#405789 Copied

cocofu

Participant

July 19, 2024 at 08:38

I have three questions.

Please contact administrator
for this information.

#405791 Copied

cocofu

Participant

July 19, 2024 at 08:39

I will give you the account now, please fix the problem

Please contact administrator
for this information.

#405792 Copied

Rose Tyler

Support staff

July 19, 2024 at 08:45

Hello,

We hope this message finds you well. We would like to inform you that we have responded to all the inquiries you have submitted. If you believe that any of your questions have been overlooked, please feel free to resubmit them.

We kindly request that you refrain from sending multiple emails regarding the same issue as it complicates our workflow. Our email and forum operations are handled by different teams, and it is important to direct your queries to the appropriate channel to ensure they are addressed efficiently.

For technical issues, we encourage you to use the forum, where you have successfully submitted screenshots in the past. There is no objective reason to insist that our email-based marketing team handle technical matters typically managed by our technical support team on the forum.

Please show understanding and avoid sending duplicate emails, as this requires us to redirect them back to the forum team. For a more direct and efficient response, we advise you to communicate with us directly through the forum.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team

#405796 Copied

cocofu

Participant

July 19, 2024 at 08:54

Could you help me with this?

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#405801 Copied

Rose Tyler

Support staff

July 19, 2024 at 09:29

Hello,

Please go to XStore Builders > Footer > edit template > open settings of Menu list element > Advanced > disable lazy loading – https://gyazo.com/f6806f43e80e7d2a7325e5996bed8d1b

Kind Regards,
8theme team

#405809 Copied

cocofu

Participant

July 19, 2024 at 09:33

How to solve this problem

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#405812 Copied

Rose Tyler

Support staff

July 19, 2024 at 09:34

Hello,

“How to solve this problem” – go to XStore Builders > Footer > edit template > open settings of Menu list element > Advanced > disable lazy loading – https://gyazo.com/f6806f43e80e7d2a7325e5996bed8d1b

We can’t log, because you changed credentials – https://gyazo.com/265a38dcd79ac26590b9d47810b8a55c

Kind Regards,
8theme team

#405814 Copied
Tagged: non-editable homepage, original content woocommerce, woocommerce templates, woocommerce wordpress original, wordpress homepage content
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