Return to previous page

The default variable product feature image is showing after loading featured image

This topic has 4 replies, 3 voices, and was last updated 48 minutes ago ago by Andrew Mitchell

Moshe

Participant

December 10, 2024 at 22:59

Hello,

The default variable product feature image is showing after loading featured image. How can we overcome this issue? It seems that the variable product image trigger after ajax load.

Please advice

Content is visible for topic creator and
support staff only.

#427142 Copied Theme version: 9.4.5

3 Answers

Rose Tyler

Support staff

December 11, 2024 at 09:03

Hello, Moshe,

Thank you for reaching out to us.

To assist you more effectively, we kindly ask you to provide the following details:

1. Please share the link to the variable product on your website that you are referring to.
2. Provide a detailed description of the desired outcome you would like to achieve.
3. Kindly share FTP access credentials.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.
If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation and look forward to assisting you further.

Best regards,
The 8Theme Team

#427179 Copied

Moshe

Participant

December 11, 2024 at 12:26

Thank you for your quick and prompt response.

1. https://www.tamaradiamonds.co.il/product/%d7%a6%d7%9e%d7%99%d7%93-%d7%98%d7%a0%d7%99%d7%a1-%d7%99%d7%94%d7%9c%d7%95%d7%9e%d7%99%d7%9d-%d7%96%d7%94%d7%91-18k-%d7%9e%d7%a9%d7%95%d7%91%d7%a5-6-%d7%a7%d7%90%d7%a8%d7%98-%d7%99%d7%94%d7%9c%d7%95/
https://www.tamaradiamonds.co.il/product-category/bracelets/

2. Loot at the both url first loading white image which is feature image(Main Product) but yellow image is default variable image. So, the gallery should show only the default variable images (gallery) not feature image(the main product). This is happening on shop and category landing page as well.

3. Private content

Again thank you for your quick assistance. Let us overcome the issue as soon as possible.

Content is visible for topic creator and
support staff only.

#427225 Copied

Andrew Mitchell

Support staff

December 11, 2024 at 21:37

Hello, Moshe,

Thank you for providing access and links to the products.

By default, the first image uploaded for any product is set as its featured image. However, since you have pre-selected variations enabled, these variations are applied only after all scripts have been fully loaded. This is the reason for the observed effect.

As the quickest and simplest solution, we recommend enabling the Site Preloader. We have temporarily activated it for you. Please let us know if this solution works for you.

Best regards,
8Theme Team

#427287 Copied
Viewing 4 results - 1 through 4 (of 4 total)