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The Demo importer not working correctly - by jeol

This topic has 16 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

jeol

Participant

December 16, 2021 at 03:43

Hello
there I tried importing the demo content But it does not work properly
i Even deleted the default plugins but nothing.
Can someone please help me? Thank you.

Please, contact administrator
for this information.

#312082 Copied Theme version: 8.0.11 WooCommerce version: 5.8.2

15 Answers

Rose Tyler

Support staff

December 16, 2021 at 08:03

Hello,

Thanks for using our theme and for contacting us.

Provide temporary wp-admin and FTP access, please.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

What demo version do you want to install? Do you prefer Elementor of WPBakery?

It is recommended to run import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch. Please do the reset and reply with temporary access here.

Regards

#312089 Copied

jeol

Participant

December 16, 2021 at 09:40

https://antrepot.com/wp-admin/
Ok thank you ??

https://prntscr.com/238dagp

For the theme version is : /elementor/demos/niche-market02/

Please contact administrator
for this information.

#312107 Copied

Olga Barlow

Support staff

December 16, 2021 at 09:47

Hello,

We can’t log in to your Dashboard using emails and password that you provided https://prnt.sc/238om73
Please, check the username and pass and provide the correct one.

Regards

#312109 Copied

jeol

Participant

December 16, 2021 at 10:00

For the theme version is : /elementor/demos/niche-market02/

Please contact administrator
for this information.

#312115 Copied

Rose Tyler

Support staff

December 16, 2021 at 10:12

Hello @Jeol,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information. Use the Private Content area https://prnt.sc/238rolg
We can’t login to your Dashboard / wp-admin , please check credentials by yourself.
Provide FTP access like a text, not a screenshot.
Thanks in advance.

Regards

#312123 Copied

jeol

Participant

December 16, 2021 at 10:20

Private Content

Please contact administrator
for this information.

#312125 Copied

jeol

Participant

December 16, 2021 at 10:22

ftp

Please contact administrator
for this information.

#312126 Copied

Rose Tyler

Support staff

December 16, 2021 at 10:30

Thanks for FTP access, but wp-admin access is incorrect still. Have you tried to log in using them https://prnt.sc/238uhhx ? To be able to help you with the import, we need correct wp-admin access. Please make sure we will be able to log in using the credentials you provide before your next reply here.

Regards

#312129 Copied

jeol

Participant

December 16, 2021 at 10:31

Hostname: antrepot.com

Username: theme@antrepot.com

Password: 2s551f[D{%$-
Port: 21

#312130 Copied

jeol

Participant

December 16, 2021 at 10:45

https://prntscr.com/238wrs7

Please contact administrator
for this information.

#312133 Copied

Rose Tyler

Support staff

December 16, 2021 at 14:43

Dear,

We really want to help you but it can’t be done without correct access.
Go to login page of your site and check if username and password that you provided for us work fine, then provide this information here via the Private Contact area, like a text, so we can copy and paste, not a screenshot.
Thanks in advance.

Regards

#312193 Copied

jeol

Participant

December 16, 2021 at 14:54

ok

Please contact administrator
for this information.

#312199 Copied

Rose Tyler

Support staff

December 16, 2021 at 16:28

Hello,

The demo was imported. Please check. Let us know if you need any further assistance.

Regards

#312228 Copied

jeol

Participant

December 16, 2021 at 16:52

Everything is okay. Thank you so much.

#312233 Copied

Olga Barlow

Support staff

December 16, 2021 at 16:59

Hello,

You are welcome.

Regards

#312235 Copied
Tagged: demo importer, help, themes, troubleshooting, woocommerce, wordpress
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