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The discount countdown on a single product page

This topic has 4 replies, 2 voices, and was last updated 9 months, 4 weeks ago ago by Rose Tyler

Recep

Participant

June 7, 2024 at 10:11

Hello,
Even though I set the discount countdown on a single product page to 6 days, the remaining time appears as 00:00 on mobile. How to fix this error?

Please, contact administrator
for this information.

#398596 Copied Theme version: 9.3.11

3 Answers

Rose Tyler

Support staff

June 7, 2024 at 11:00

Hello,

Thank you for reaching out to us with your concern. We apologize for any inconvenience caused by the issue you are experiencing with the discount countdown timer on mobile devices.

To assist you effectively, could you please provide us with the following information:
1. The model of the mobile device and the operating system version you are using.
2. The browser and its version where the issue appears.
3. Any screenshots that would illustrate the issue would be very helpful.

Once we have this information, we will be better equipped to diagnose the problem and provide a specific solution to resolve it.

Thank you for your cooperation and patience. We look forward to your reply to help you resolve this issue promptly.

Best Regards,
8Theme’s Team

#398613 Copied

Recep

Participant

June 7, 2024 at 11:38

Hello,
iphone 8 latest version and iphone 14 pro max. Safari and Chrome have the same problem.

Please contact administrator
for this information.

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support staff only.

#398628 Copied

Rose Tyler

Support staff

June 7, 2024 at 12:18

Hello,

We appreciate your prompt response.

We kindly request that you conduct a test by activating the Storefront, the default WooCommerce theme, on your site. This will help us determine if the issue persists irrespective of the theme used. Should the problem continue, we advise you to reach out to the support team of the Pro Elementor plugin for further assistance.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

#398634 Copied
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