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The dropdown of the category in menu not working

This topic has 7 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Hakan Osman

Hakan Osman

Participant

November 2, 2023 at 17:14

Hello,

I buy a xStore for another my website

cicek.bg

I made a dropdown for Вани but doesn’t work.

Can you help me?

https://prnt.sc/TQPAYfXb5qvb

Regards,
H.Osman

Please, contact administrator
for this information.

#372379 Copied Theme version: 9.1.14 WooCommerce version: -

6 Answers

Tony Rodriguez

Support staff

November 3, 2023 at 06:06

Hello, @Hakan Osman,

Thank you for contacting us and for using XStore.

We regret to inform you that we are unable to view the specific menu on your website. For your reference, we have attached an image illustrating the issue. https://postimg.cc/TL9vh8pL

To assist us in resolving this matter, we kindly request you to provide the correct URL of the site where you are experiencing this problem. Additionally, we would appreciate it if you could create temporary WP-admin access and share the details with us in the private content area.

This will enable us to examine your settings more closely and provide an effective solution to your issue.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#372401 Copied

Hakan Osman

Participant

November 3, 2023 at 07:03

Hello,

In private content area I give you IP adress for hosts file.

Please use them!

Regards,
H.Osman

#372407 Copied

Rose Tyler

Support staff

November 3, 2023 at 09:35

Hello, @Hakan Osman,

It looks like the problem is caused by custom CSS code, please check the code added in Theme Options > Theme Custom CSS.

Best Regards,
8Theme’s Team.

#372422 Copied

Hakan Osman

Participant

November 5, 2023 at 09:09

Hello, @Rose Tyler,

I can’t find a code for dropdown in custom css.

Can you check again please?

#372580 Copied

Rose Tyler

Support staff

November 5, 2023 at 11:31

Hello, @Hakan Osman,

Please delete this code https://prnt.sc/adHH-K-zI3P2 and check then.

Best Regards,
8Theme’s Team.

#372596 Copied

Hakan Osman

Participant

November 5, 2023 at 11:38

Hello, @Rose Tyler,

Done! Thanks!

Regards,
H.Osman

#372597 Copied
Tagged: category dropdown problem, menu not working woocommerce, troubleshooting woocommerce menu, woocommerce dropdown issue, woocommerce templates issue, wordpress templates fix, wordpress woocommerce category problem
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The dropdown of the category in menu not working

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