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The edition slider wont load, sometimes it wont even show me the complete editor

This topic has 3 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: Luis
    Luis
    Participant
    January 4, 2024 at 00:29

    When I go to edit on elementor any page this happens:
    https://beltancarnedeconejo.com/wp-content/uploads/2024/01/1.png
    when I can enter the editor it just keeps loading whitout letting me edit:
    https://beltancarnedeconejo.com/wp-content/uploads/2024/01/2.png

    I already clear my cache and smae thing happens.

    Please, contact administrator
    for this information.
    #378482 Copied Theme version: 9.0.5 WooCommerce version: 8.2.1
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 4, 2024 at 07:38

    Hello, @Luis,

    Thank you for contacting us and for using XStore.

    1/ We kindly request you to read and adhere to the instructions provided in the official Elementor article, which can be accessed via the following link: https://elementor.com/help/elementor-widget-panel-not-loading/

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Best Regards,
    The 8Theme Team

    #378500 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 14, 2024 at 16:40

    Dear Luis,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #379882 Copied

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